Study: Humans prefer to interact with female robots in hotels

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A study showed that humans feel more comfortable talking with a female robot than a male about hospitality and hotel services.

The study, conducted by researchers at Washington State University, USA, and included 170 people, showed that the participants showed a greater preference for dealing with a female robot, especially in the case if the robot had more human features.

The website TechExplore, which specializes in technology, quoted Sooben Siew, a researcher in the field of hotel and hospitality at the Carson School of Business in Everett, as saying that "people tend to feel more comfortable receiving service from women because this is the dominant gender pattern for this segment of the population." jobs".

He added that "this pattern also applies to interaction with robots, and is more evident when the robot takes on a human form."

As part of the experiment, the opinions of the study participants were surveyed after dealing with a “man” robot called “Alex” and a female robot called “Sarah” with human features. In the experiment when the robots were more humanised.

Seo stressed that robot developers should take the results of this experiment into account when they think of expanding the use of robots in the hospitality and hotel industry.

She added, "Maybe we will see more robots replacing humans as workers in hotels and restaurants in the future, and we may find that some psychological aspects of human interactions in this context also apply to dealing with robots."

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