Refund rules are not clear, publicity promises are not fulfilled, and information review is not strict
Marriage and dating platform should be reliable
In recent years, the issue of marriage and dating platforms infringing on the legitimate rights and interests of consumers has aroused widespread concern in the society, and calls for regulating the service behaviors of marriage and dating platforms and protecting consumers' reasonable demands have become stronger.
Industry chaos happens from time to time
In July this year, Nanjing citizen Liu met the netizen Chen on a dating website.
This netizen claimed to be an executive of an internet technology company in Shenzhen.
Since then, the two have gradually developed a relationship between boy and girl friends.
Chen used to participate in the recharge rebate activities, unfreeze the account and other reasons, to trick Liu into recharging about 1.12 million yuan into the account one after another.
When Ms. Liu withdrew, the system kept prompting that the withdrawal failed, and Ms. Liu found out that she had been cheated.
The investigation by the police found that the suspect used dating sites to find potential victims, and after gaining the trust of the other party in the name of love, he committed fraud by recommending investment and financial management.
At present, the suspect has been arrested.
On dating websites, it is not uncommon for Ms. Liu to encounter similar "killing pigs".
Fabrication of high-end identities, concealment of marital status, and "marriage fraud" and "marriage trust" by impersonating single nobles have also been exposed.
Statistics show that the single population in China has exceeded 200 million.
Due to the accelerated pace of life, high work pressure, and small circle of friends, young people have a real need for online dating and making friends.
In recent years, with the continuous development of the Internet and mobile Internet, user behaviors have gradually become online, and marriageable people are also willing to find and get acquainted with marriage partners through matchmaking platforms.
The use of the latest information technology, Internet social attributes, and more transparent marriage and love websites should have become an important way for single young people to get out of being single, but industry chaos such as user privacy leaks still occur from time to time.
Responsibility of the main body of the compaction platform
Marriage and love intermediary is a special industry. If a company blindly pursues interests and ignores social responsibilities, it will destroy not only the life-long happiness of the parties, but also the hope of a family.
Therefore, information fidelity and trust building should be the foundation of marriage and love websites.
In order to protect the legitimate rights and interests of consumers and ensure the safety of marriage and dating among married people, relevant departments in many places have strengthened the rectification of Internet marriage and love platforms.
Among them, the compulsory real-name authentication for member audit has attracted much attention.
As early as 2017, the Central Committee of the Communist Youth League, the Ministry of Civil Affairs and other departments issued the "Guiding Opinions on Further Doing a Good Job in Youth Marriage and Love", requiring coordination and promotion of the coordination of industry and commerce, industry and information, public security, network supervision, agency functions and other departments to promote real-name authentication Strict implementation of registration and real-name registration on the dating platform.
However, in reality, it has not been strictly implemented, leaving opportunities for the gray and black industrial chain.
There are frequent chaos in marriage and dating, and the platform is to blame.
Many experts said that marriage and love websites belong to the Internet platform economy. According to the "Guidelines for Classification and Classification of Internet Platforms (Draft for Comments)" and "Guidelines for Implementing Subject Responsibilities of Internet Platforms (Draft for Comments)" and other policy requirements, information verification, recording, and publicity should be performed , 26 obligations such as user management on the platform and platform content management.
"In order to better carry out business, the platform can enter into contracts with users, and after obtaining authorization, collect and use users' personal information in accordance with the "Data Security Law", "Network Security Law", "Personal Information Protection Law", etc., and conduct real-name authentication." Dong Yizhi, a lawyer at Shanghai Zhengce Law Firm, believes that correspondingly, the platform must also increase its efforts to ensure the security of users' data.
Some experts suggest that for ordinary online users, marriage and love websites should strengthen security tips to inform consumers of the corresponding risks; for online recharge users, consider introducing a real-name authentication system that requires uploading identity and property related certificates before providing services; for entities Store members must perform marriage and property certification as promised before charging and providing services. They must not "charge first and then review", and must not use "guarantee" to replace platform review obligations and transfer risks to consumers.
Chen Yinjiang, deputy secretary-general of the Consumer Rights Protection Law Research Association of the Chinese Law Society, said that marriage and love platforms should use this to carry out comprehensive investigations, such as whether to establish relevant management systems and internal control mechanisms, and whether to adopt software and hardware measures to ensure user information. Legal collection and safe storage; secondly, it is necessary to strengthen the training of relevant laws and regulations for employees, and strengthen the awareness of user information protection; in addition, it is necessary to strengthen daily management to ensure that all systems and regulations are implemented.
Reporter leaves