Many years ago, when mobile telephony had not yet entered our lives, I had a very unique director who, among other rare skills, had the ability to hang up the phone.
It is not a metaphor. When the
conversation dragged on for
too long or became conflictive or
bored
him
sovereignly, he began to
hysterically
bang
the
receiver
against the
edge of the table
and at times put it to his ear and say: "I don't know what's wrong with this phone. I hear fatal, I think it's going to cut. " And it
hung up
. Ignorant of the causes, the company's General Services department was amazed and complained about the number of devices that this man, mysteriously, sent each year to the other neighborhood.
Although
mobile telephony
has also led to
tricks
to cut off conversations that take too long - such as
imitating
the sound of
interference
with the voice
or exposing the phone to some
horrible sound
in our environment - the truth is that few of us are capable of doing something like this ( and to do it well, in addition), much less if it is a
relative
, a
friend
, a
client
, a co-worker ... We can empathy or fear of being considered rude or directly, some manual edges. Indeed, explains the expert
Carlos J. Redondo,
editor of Protocol and Etiquette, in Spain, in general, "when a person is too direct and to the point, it gives us the feeling that he is a bit rude, cold or unfriendly".
The Spanish, kings of the circumlocution
In general, we talk
longer
than reasonable when they put a headset on us - "there are many studies that speak of average durations of
2 to 5 minutes,
although reality indicates that this is not usually the case," says Redondo - in line with our liking for
lengthening meetings
until they touch eternity.
The Spaniards, in short, "we are very given to tell stories and
'go around the bush'.
We can say, with exceptions, that we are the kings of the circumlocution", assures the protocol expert.
This way of approaching communication collides with a technology that, in principle, especially in the
workplace,
should be used for
brief exchanges
of information: "As the head of a well-known company said: the telephone is to give
messages
, not to have
Conversations
. To some extent it should be like that, but the pandemic has changed many of these customs. "
For Redondo, even, the personal calls that are made from the workplace must be very brief, a rule that many habitually skip to the bullfighting.
AND A GUIDE TO FORMULAS TO EDUCATELY HANG UP THE PHONE
In search of help (I confess: I do not know how to hang up, I am the perfect victim of an emotional telephone vampire) I first do a small survey among acquaintances:
How do you
hang up the phone
on someone who suffers from verbal incontinence?
"I say that
I have another call
or that they are waiting for me or that my dinner is burning," says Esperanza, "and sometimes it is true," she clarifies. "I say '
recapitulating
...', I summarize what we have talked about and I end with an 'ok', a 'thank you', a 'ciao' or 'a kiss'", shares Emilio. "Using
monosyllables
... and I'm not worried that they think I'm unpleasant. The phone and WhatsApp are essential," explains Víctor Manuel. "The moment you speak,
you hang yourself
in the middle of a word
,
so it seems that you've run out of battery", Alejo suggests.
In an ideal world, the right thing to do would be for the
initiative
to
end
the call to come from the
caller
.
"But this is not always the case," explains Carlos J. Redondo.
What do we do, then, the potential victims?
Politely use an
excuse
to end the call.
According to the expert, the options are endless, from the typical "excuse me, but they call me on the other line" to the no less classic "sorry, we have to leave it, because I have a meeting in five minutes."
Here are the rest of the
suggestions
that Carlos J. Redondo proposes to cut a telephone conversation without dying, even with regard to the health of our relationships, in the attempt:
"A good option is to ask them to
repeat the call
at a more opportune moment. With a phrase such as 'if you wish, we can continue this conversation at another time ...'".
"Some studies indicate that when you start a sentence with
'well ...'
the other person 'interprets' that you want to end the conversation. Although in practice, at least for me, it has not worked for me."
"There are
all kinds of
excuses
: the mobile battery is about to run out; 'I have to answer a lot of
pending emails';
' a visit has been waiting for me for a few minutes'; 'I have to finish a report today ';' we go around the subject and talk another day ... '".
"You just have to put a little
imagination
and veracity or authenticity to the excuse so that it does not seem like a lie, even if it is," concludes the protocol expert.
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