It is difficult to port and transfer to the Internet because of the three "0"s at the end of the number?
Fan Honghuan, All Media Reporter, Changsha Evening News
The mobile phone number has been used for more than 5 years, and only because of the 3 "0"s in the end of the mobile phone, it quietly becomes the so-called "pretty number" without being informed?
If you want to apply for number portability and transfer, but you cannot do it because the "Pretty Number Agreement" has not expired, if you insist on portability and transfer, you must pay a certain amount of liquidated damages?
Recently, the citizen Mr. He reflected his distress to reporters. He lamented: Unicom’s account transfer is too difficult!
Generally speaking, the operation of number portability is not complicated, and it can be completed in an offline business hall.
However, because of Mr. He's status as "enterprise account" and "pretty account", the original simple process has become difficult.
Is the situation reported by consumers true?
What happened to the sudden "being nicknamed"?
Why is it so difficult to "port to the Internet"?
With a series of questions, the reporter launched a visit and investigation.
Just because the tail number is three zeros, the number is suddenly "picked up"
"The number has been used for more than 4 years, and I don't know when it became a'sweet account' or who signed the so-called agreement with." Talking about the recent experience, Mr. He, a user of China Unicom in Changsha, was puzzled.
In January 2017, under the unified management of the unit, Mr. He opened a mobile phone number ending in 9000. During the use process, due to network signal and work problems, he had the idea of porting the number and transferring the account to the individual. .
At the end of October this year, Mr. He suddenly found that his mobile phone could not make normal calls and surf the Internet. He immediately came to a nearby Unicom business hall for consultation.
After inspection by the staff, it was found that Mr. He's mobile phone card needed to be replaced due to aging and damage.
After going through several business halls, Mr. He filled up his mobile phone card. However, when he asked the staff of the business hall to handle the transfer and number porting business, he was told that he needed to deposit 2,000 yuan in advance for the transfer. And it is not possible to transfer the number portability.
Because in addition to the package agreement, there is also a 5-year "Pretty Number Agreement", signed until January 2022.
"Where is the agreement? Who signed it with? There must be something to prove, but they can't show it." Mr. He told reporters that in February this year, he contacted Unicom customer service staff. Reported to relevant departments that there will be staff calls later, but now that more than 9 months have passed, Mr. He still has not received a reply call.
There were no results in several negotiations, Mr. He was very helpless, and if he insisted on porting the number to the network, he would still have to pay a penalty for the remaining months, which is indeed unacceptable for consumers.
The "Pretty Name Agreement" caused difficulties in network transfer, with more than 7,000 online complaints
How difficult is "number porting"?
The experience of Mr. He in Changsha is quite representative.
And this kind of controversy about "pretty account" is no longer a case.
"It is inexplicable that the account was opened without consent, and the account was required to be ported to the Internet, and it was repeatedly rejected and not cooperated with the handling."
"The customer service feedback is that if you want to cancel your account, you must pay a penalty if you want to port to the network. The merchant did not inform the content of the agreement, but the consequences need to be borne by the consumer."
……
The reporter saw on the Sina Black Cat complaint platform that there were more than 7,000 complaints about port porting and transfer to the Internet, and more than 300 complaints about the inability to port port transfers due to the "Pretty Name Agreement".
Does the "Pretty Name Agreement" actually exist?
The reporter immediately dialed Unicom's customer service number 10010, and continued to seek verification from China Unicom's Changsha branch.
A customer service staff said that when the user entered the network in the early stage, he should have signed a high-quality number agreement.
However, under normal circumstances, the agreement can only be checked by the signing user himself, and it has to go through the company's approval process, so it is inconvenient to show it to reporters.
Regarding Mr. He’s situation, they have already registered and will process it within 48 hours, and it has been more than 48 hours since the previous call, and the reporter still has not received a reply.
At the end of November 2019, the three major domestic operators jointly launched the number portability transfer service, but there are clear requirements for the use of "prestige number", such as signing a long-term "minimum consumption package" bundled with a long-term subscription, prepayment of telephone charges in advance, etc., and a certain amount is stipulated The number of years is not allowed to be transferred out.
The Ministry of Industry and Information Technology’s "Regulations on the Management of Number Portability Services" clearly requires that in the process of number portability services, any operator shall not refuse or delay for illegitimate reasons, and shall not set obstacles to number portability.
Who decides the "beautiful name"?
Appeals for refusal or obstruction of business
What is a "beautiful account"?
Generally speaking, it is a number with a regular sequence or a number with auspicious meaning.
According to an operator's staff member, the "prestigious number" will be divided into different levels by the company's internal system according to the serial number or order of the numbers, and the levels are different. There are also usage conditions such as pre-stored call charges, tariff packages, and online time. The difference.
However, the staff member said that it is not clear how the arrangement is divided into levels.
The reporter found out that in addition to the regular arrangement of numbers such as "000", "8888" and "1111" in the number, the numbers arranged such as "3636" and "4349" are also counted as "pretty names."
However, at present, the administrative department does not have a definition of "famous name".
Lawyer Li from a law firm in Hunan stated that from the perspective of contract performance, users of "number portability" have the responsibility to perform the agreement, and operators also have the right to require users to pay a certain amount of liquidated damages when they terminate the contract in advance.
But on the other hand, the "Pretty Name Agreement" itself has unreasonable points. There are clauses in the agreement that excessively restrict the rights of consumers, and the obligation to remind consumers should be done when the agreement is signed.
How to solve the problem of "Pretty ID" being unable to port and transfer to the Internet?
The reporter dialed the 12381 public service number of the Ministry of Industry and Information Technology, and the platform service staff said that if the operator refuses or obstructs the transfer and other related services in the name of a "sweet account", he can call the operator's customer service hotline to complain, such as the handling result of the telecommunications business operator Consumers who are dissatisfied or have not received a reply within 15 days can appeal to the Telecom User Appeal Acceptance Center, which will respond within 30 days from the date of receipt of all appeal materials.
"Regardless of whether the number used is Telecom, China Mobile or China Unicom, the appeal can be made. The telephone number is the area code +12300." The service staff said that if the appeal acceptance center fails to mediate successfully, the user can continue to report to the communications administration of the province.
"After all, the number has been used for so many years. If you can't transfer and transfer your account, you have to cancel your account and change your number." Mr. He hopes that his mobile phone number transfer and number portability problem will be resolved as soon as possible.
Reporters will also continue to pay attention to the results of the incident.