"Double Eleven" is approaching, the publicity of major online shopping platforms is overwhelming, "full reduction", "straight down" and "second kill"...Many people have been "planted grass". "Hand party" and "final money person"... It's okay if it's worth the money, but if you encounter pitfalls in online shopping, then "eating guys" would be too annoying.
Live delivery of goods, online shopping for the elderly, overseas shopping, fake discounts, repentance after paying a deposit...For these frequently encountered problems, today’s small class invited Xie Long from the Complaints Department of the China Consumers Association, how can I help you? Avoid the "Double Eleven" consumption trap, and don't be troublesome "eating people".
1. Where is the pit for shopping in the live broadcast room and the host carrying the goods?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
There are also two relatively prominent complaints in live streaming. One is that the anchor exaggerates or falsely promotes. When he introduces the product, he will exaggerate the function of the product, or fabricate some of its functions, or quote. Some data from unknown sources led consumers to be fooled.
The second problem is that some anchors, especially when the anchors on some social networking platforms bring goods, will induce consumers to make offline transactions, which makes after-sales more difficult for us.
[Subtitle Board] How to avoid pits when shopping in the live room and the host brings the goods?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
Some anchors will provide some qualifications, but from the perspective of our complaints, some of the qualifications provided by the anchors are also fake. In addition to looking at this qualification, consumers must check whether the qualification is true, especially some authentication certificates. , On the website of its corresponding appraisal agency, you can check whether this is true.
2. How can we avoid some "fake discount" routines?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
Regarding the “fake discount” situation, first of all, if consumers have bought this product before, they can compare it with the price they bought before.
In addition, if consumers have not bought this product, or have not bought similar products, they can compare prices on different online shopping platforms, especially several large online shopping platforms.
3. How to avoid the pit of the "buy first, pay later" loan shopping method?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
The "buy first, pay later" shopping method is actually for consumers to consume in advance, so consumers must be rational in this regard.
If after considering the pros and cons, consumers still choose this kind of shopping method similar to installment payment, or this kind of "buy first and pay later", first of all, we recommend that consumers choose credit card installment The payment method is because, relatively speaking, the bank’s management and after-sales service are better; try to choose as little as possible or not to choose some consumer loan products in the society.
4. How does "haitao" avoid pits?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
First of all, in terms of price, foreign products, especially due to the epidemic, have no particular advantage over domestic products, and products purchased overseas also have great shortcomings in terms of after-sales service.
Even if it is a normal return, the cost of returning this product purchased overseas is very high.
In addition, with the continuous implementation of the national strategy of strengthening the quality of the country, the quality of domestic products and the quality standards of domestic products are also constantly improving, so the quality of many domestic products is no less than or even surpassed that of foreign products.
In this shopping process, consumers can actually trust the quality of their domestic products.
5. How to avoid pits in online shopping for the elderly?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
For elderly consumers, it may be relatively unfamiliar to online shopping. We still suggest that elderly consumers can go to some formal, socially well-known large-scale shopping websites to shop, and do not trust some for example. When you see a link or see a video, just place an order. On the one hand, there may be problems with this product, and on the other hand, there is a risk of leaking your personal information.
6. What should I do if I have already placed a deposit and regret it?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
The "Double Eleven" pre-sale has already started, and many consumers have already placed a deposit. Afterwards, consumers may want to cancel the order.
But because our law stipulates that if the party who paid the deposit breached the contract, the deposit is non-refundable.
But for online shopping consumers, there is no need to worry about this. You can safely pay the balance, and then make good use of your right to "return the goods without reason within 7 days", and then give a full refund.
7. How to avoid pits when buying valuables?
[Concurrent] Xie Long, Complaint Department of China Consumers Association
Judging from our consumer complaints, we have recently discovered that many live broadcast anchors are selling jewelry products, and many provide such authentication certificates. However, judging from our complaints, many of the authentication certificates are fake. , And many anchors may run away after they are sold out. It is more difficult to defend their rights in the later stage. Therefore, we recommend that consumers be cautious when buying such high-priced goods. If it is convenient, go to the physical store as much as possible. Buy.
Reporter Jean Baokui reports from Beijing
Editor in charge: [Ji Xiang]