5 minutes
Sales manager and employee
Abdullah Al Qamzi
Abdulla.AlQamzi@emaratalyoum.com
October 24, 2021
Example 1:
A client went to a furniture manufacturing company, and sat with the company’s manager, showing him models from “Social Media” of designs she liked, and she wanted a specific interior design inspired by those models, with the addition of her own touches.
The director of the company welcomed her, listed his qualities, showed his experience in designing more than 400 homes, and promised her a blueprint based on what she wanted.
The client went to see the blueprints, but was surprised by something somewhat different from what she requested, and when she reported her observation to the manager, he told her that you do not understand the decorations and furniture like I do. I designed hundreds of them, let me design the most beautiful house for you.
The client did not like to speak because of her background in design, as she knew from his design that his taste is old, dating back to the fifties, and the manager did not update his information.
The manager of the company suggested a corner session, and the client agreed to it after hesitation, and when the implementation began, she discovered that the session was not as described by the manager, and the client decided to stop dealing with the company because the manager does not stop praising his company and does not want to listen to her opinion.
The client called another company to change the shape of the corner session, and the salesperson told her, “I don’t need to change the entire session, but installing some additional parts will be enough to support the poor parts installed by the previous company.”
Months passed and the client found that the corner session was the only part that had no importance in the design, in addition to that it was not comfortable, and if she had bought a table and five chairs for a quarter of the price of that session, it would have been better for her.
Situation
This client’s mistake was that she did not listen to her intuition when the company manager suggested a corner session for her. True most of the time.
Example 2:
The same client wanted to design a TV wall unit in her hall, so she sat down with the aforementioned sales employee after she swore not to deal with the previous company, and when the employee showed her his company's business models, she told him that the designs did not like her and showed him pictures of what she wanted, with the addition of her own touches.
The employee said to her: These are just examples of the business of the company I work for, and anything you ask will be implemented and not anything else, but I advise you to make these details in the unit because it is common in homes, and I advise you to use this type of wood because it is suitable for your budget, unless you do not You mind paying a high amount, in the end it is your decision and what you want is what we will implement.
Situation
The sales employee in example (2) has social intelligence, and knows how to win his customers. The job of the sales employee is to advise the customer or the customer, and detail the work on his budget, not suggesting ideas to earn from, and most importantly talking to him politely and tactfully, respecting his taste and intelligence, and not uttering the phrase: you You don't understand me.
Abdulla.AlQamzi@emaratalyoum.com
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Abdulla.AlQamzi@emaratalyoum.com