Zhuhai Chimelong apologizes for the “rejection of staying in hotels for blind people with guide dogs”: reception measures will be improved
In the early morning of September 28, the official Weibo of Zhuhai Chimelong Resort issued a statement of apology for "the blind person was denied access to the Penguin Hotel with a guide dog."
The statement of apology stated that on the evening of September 26, the Penguin Hotel in Zhuhai Chimelong Resort received a request from a tourist Mr. Yang, hoping to bring his guide dog to the hotel.
Due to inadequate hotel training, employees have insufficient understanding of guide dog reception regulations, resulting in Mr. Yang's failure to successfully complete the travel plan.
After communicating with Mr. Yang himself, he has sincerely apologized to Mr. Yang. Mr. Yang has accepted the apology and invitation and plans to visit Zhuhai Changlong again in the near future.
The statement stated that Zhuhai Changlong Resort would once again apologize to Mr. Yang himself for the misunderstanding caused by the serious improper expression of the hotel staff.
In accordance with relevant national laws and regulations, the resort will comprehensively improve the marking system and reception measures for all visually impaired persons and guide dogs entering the resort’s hotels, restaurants and parks and other public places, and continue to improve the management and service levels of the resort, and Sincerely welcome all visually impaired people to visit Changlong with their guide dog partners.
The Paper previously reported that on September 27, Douyin user "Yang Kang Piano Tuner for the Blind" posted a video claiming that he was a blind person with visual impairment and was refused when he wanted to stay at the Chimelong Penguin Hotel with a guide dog.
A man suspected of being a hotel staff said on the phone that the hotel currently has no barrier-free related (regulations) and that guide dogs are not allowed in the hotel restaurant.
In the video, a person wearing a police uniform arrived to coordinate.
The Paper noted that Article 58 of the "People's Republic of China Law on the Protection of Persons with Disabilities" stipulates that blind persons carrying guide dogs in and out of public places shall abide by relevant national regulations.
In addition, according to Article 16 of the Regulations on the Construction of Barrier-Free Environments that came into effect on August 1, 2012, the visually disabled carrying guide dogs in and out of public places shall abide by relevant national regulations. Provide accessibility services.
The Paper, Reporter Lin Juoyao