Recently, a woman in Hangzhou, Zhejiang Province received a courier and found live mice in the package.
According to Ms. Liu, a box of mineral water that she bought on a cat supermarket network in a certain treasure, found a black object after receiving the goods, and grabbed it with her hand and found that it was two live mice.
In response to this platform, refunds can be returned, and an additional 20 yuan for the super card will be compensated.
Ms. Liu said that she couldn't accept this kind of treatment, she just needed a statement.
On September 16, Tmall Supermarket responded: A special team has been set up to contact consumers and rushed to the consumers' homes to apologize in person, and the consumers have already obtained their understanding.
The product in question has been brought back for further investigation, and a comprehensive investigation of the link between the storage and transportation links has been initiated with a third-party national professional prevention and control agency to locate the cause.
At the same time, Tmall Supermarket has removed related products in the storage area and carried out a comprehensive investigation and rectification of the warehouse distribution system.
(Producing Zhou Jing)
Editor in charge: [Sun Jingbo]