Bridging the "digital divide"
Online and offline courses for seniors learning on smartphones start
[Realistic Challenge] Older people are facing new "challenges" in learning to use smartphones
[Response strategy] The government and society have opened online and offline classes through multiple channels, and smart phone manufacturers are also exploring "aging"
In the digital age, people's lives are just like the recently hit movie "Out of Control Players", playing with the emerging consumption under the dual blessing of AI technology and communication technology in the digital economy era.
In the face of increasingly complex smartphones and various mobile apps, how can the elderly get better?
The recent news that "The 72-year-old uncle in Zhengzhou, Henan Province has started online classes for 4 years, teaching elderly friends to use smartphones" has sparked heated discussions on social networking platforms.
In fact, in order to eliminate the "digital divide", government departments at all levels have actively introduced relevant policies, and social organizations and caring people have spontaneously acted online and offline to teach the elderly to use smartphones, and mobile phone manufacturers are also working hard to develop "aging" This new market for smart devices.
72-year-old man in Henan opens online classes
Teaching smartphone use for 4 consecutive years
According to media reports, this 72-year-old man from Zhengzhou, Henan is named Lu Wenliang. He is a volunteer teacher at Zhengzhou Community Science University. For 4 years, he has volunteered to teach online classes at home and teaches the elderly how to use smartphones in the form of popular science comics.
In 2014, he felt inconvenient to watch his family use a smartphone.
So after "self-taught," he began to carry out smart phone operation classes at the community science university, teaching everyone how to pay with mobile phones, use health codes, and make appointments.
When he first started lectures, he himself was often "stunned" because the receptive abilities of elderly friends were different, and he needed to explain various details to different "students".
How can we effectively teach the elderly?
After various attempts, he came up with a set of methods: use a camera to take a step-by-step picture of the operation steps, upload them to the computer to make a slide show, and display the recording with narration.
Unexpectedly, this method is particularly popular with elderly friends.
How to use this button and how to click that button-Lu Wenliang took screenshots of the operation steps of more than 60 functions of the smart phone into a popular science comic strip with detailed text descriptions.
The content covers daily scenes such as how to use the health code, appointment registration, life payment, online shopping, mobile payment, etc. According to the picture, it can be called a "nanny-level tutorial".
He also made up some jingle.
He believes that the old friends of this generation have deep feelings for comic strips, and this method is entertaining and entertaining.
Online short video offline service point
Local government departments actively "open classes"
The government departments at all levels in our country have also introduced many powerful measures to protect the accessibility rights of elderly friends and promote the work of "adapting to aging".
In January of this year, the Ministry of Industry and Information Technology launched a special action on the ageing and barrier-free transformation of Internet applications.
The Ministry of Industry and Information Technology organizes telecommunication companies to hold more than 13,000 events such as mobile phone classes offline, and organizes Internet companies to bring mobile phones and other smart terminals to the elderly communities and colleges across the country, to provide senior friends with common App application counseling, and "hands in" to teach elderly friends Use a mobile phone.
In August of this year, the "I'll teach you how to use a mobile phone" series of short video textbooks created by CCTV and others was officially launched.
The first batch of short video textbooks online contains 20 short videos. Through video animation, the basic operating knowledge of smart phones is popularized and convenient online classrooms are provided for elderly friends.
"I'll teach you how to use a mobile phone" since it was piloted in a community in Beijing in 2018, it has taught many elderly friends in the community the basic operations and has been widely welcomed by them.
The launch this time means that the scope of public welfare services has expanded, from offline to online assistance for the elderly.
In the process of steadily advancing the response to population aging and improving elderly care services, government departments at all levels have launched measures to teach elderly friends how to use smartphones in order to alleviate their urgent need to bridge the digital divide.
The relevant cases are too numerous to list.
For example, in the city-wide “Smart Helping the Elderly” campaign, Beijing has produced a series of public welfare videos, focusing on teaching the elderly to use smartphones to operate Beijing Healthbao, multi-channel registration, mobile navigation, taxi travel, and common WeChat functions.
At the same time, we developed the WeChat applet "I teach the elderly to use mobile phones", offering 12 online courses including WeChat, Alipay, take-out running errands, hospital registration, online ride-hailing, bus swiping, map navigation, health treasure, etc., with a total of 8 courses. More than 10,000 people participated in the study.
The Shanghai Civil Affairs Department relies on thousands of elderly care service organizations and tens of thousands of public welfare bases in the city, and has established a large number of "study with students" service points to guide social organizations, community workers, volunteers and other forces to provide smart phones for the elderly. Learning training and assistance services.
During the year, it is expected that millions of elderly people in Shanghai will receive this help service.
The Shenzhen Aged Service Industry Association also stated that since this year, it is setting up volunteer service teams in various districts to carry out "Smart Helping the Elderly Public Welfare Action" to teach offline, teach the elderly to use mobile phones to communicate, see a doctor, take a taxi, buy food, order meals, etc. Common operations.
Instruction add "old version"
Mobile phone ageing design continues to follow up
Not only did volunteers and government departments pay attention to helping to bridge the digital divide among elderly friends, as a terminal manufacturer brand mobile phone company, it also followed up the process of "aging" in a timely manner to provide older friends with more convenient and smarter phones. Experience.
Huawei, OPPO and other online and offline mobile phones are fully deployed in terms of aging.
For example, in an offline store, the "Mobile Phone User Guide for Our Parents" specially made for elderly friends is displayed, which contains the operation settings of the smart phone, with illustrations and texts.
In addition to the age-appropriate services on the server side, product-side manufacturers also have aging-appropriate transformations.
Almost all brands of mobile phones are equipped with simple mode, screen reading, sound enhancer, etc., which are convenient for elderly friends to use.
More than that, manufacturers will also provide more functions suitable for elderly friends to use on their phones.
One of OPPO's mobile phones has the "screen sharing" function, which can share the screen with others and invite them to watch their mobile phone screen in real time.
When elderly friends encounter difficulties in practical operations, family members can directly help solve the problem through "screen sharing".
The mobile phone also has a remote guarding function, a specific protection area is set, and a fraud prevention function, etc., to protect the lives and property of elderly friends.
The app store of Xiaomi mobile phones also develops separate apps suitable for old age friends, such as Baidu large print version, Toutiao large print version, etc. Such apps increase the font size, use colors that meet the physical and psychological characteristics of elderly friends, and Provide certain feedback tips and other aspects, and carry out suitable aging reforms.
iPhone also has an exclusive elderly mode. Older friends only need to select the magnification function in "Display and Brightness" in the "Settings", and the icons and fonts will be enlarged to a certain extent.
There is also a "bigger font" function in the "display and text size" menu in the auxiliary function to meet the needs of older friends for large fonts.
Respect and love for the elderly are the traditional virtues of the Chinese nation. Technological progress is not cold, it should be full of warmth.
Nowadays, some elderly friends need to integrate into digital life and enjoy the convenience brought by technology.
While social forces are widely mobilized, family members must not give up their elderly friends. Children must be patient and actively help them learn.
The whole society joins hands with more care and more pragmatic measures, and elderly friends will surely get on the "smart train" and share a better digital life.
Text/Wang Min