Regarding the fact that the clerk took the wrong drink and was admitted to the hospital for gastric lavage, on September 3, Heycha responded: I am very sorry that the store staff gave the display props to the customer, Ms. Chen due to a mistake in the operation of the store staff.
Seeing the uncomfortable and psychological worries experienced by the customers who liked Hey Tea during the medical treatment, we felt deeply self-blame and apologetic.
Hey Tea is willing to cooperate with Ms. Chen and the competent market supervision department to send samples of the display props to an authoritative testing agency for testing.
We are willing to bear all current and future related medical expenses of Ms. Chen, and hope to compensate Ms. Chen with the utmost sincerity to express our apologies.
At present, Hey Tea has released the same display props in all stores across the country.
(Produced by Le Xiaomin)
Editor in charge: [Zhang Aolin]