Reporter Duan Xu, Zhang Boyu
Dealing with property rights, changing the head of the household, paying the deed tax... People buy and sell houses, and they can’t get around the window of work.
Recently, Gongzhuling City, Jilin Province uncovered a “window corruption” case. Individual staff at the real estate registration center of the Municipal Affairs Hall colluded with an intermediary. The benefit fee.
The service window, a place that serves the people, has become a source of money for individuals.
In the gray interest chain, clerks and intermediaries work together to make profits, and "spending money to do things" has become an unspoken rule.
After a detailed investigation by the discipline inspection department, the relevant personnel were dealt with, and the department involved also made many improvements.
The service window is directly related to the sense of gain and happiness of the masses. In the context of deepening the reform of "decentralization, management and service", this typical case of "window rent-seeking" is worth pondering.
If you want to do things fast, you have to spend money?
There are more than a dozen windows, but only a few "call numbers" to do business; to get the number in the morning, you have to line up until the afternoon; you can do it slowly or even unable to do it, and you can "expedit" and do it "expedited" if you spend money to find an intermediary... Since time, there has been a long queue in front of the window of the Real Estate Registration Center of Gongzhuling Municipal Affairs Hall. The queues have been severely jumped in. There are "scalpers" selling accounts for profit, and the masses have big opinions.
It's difficult to do things on your own, but easy to do with intermediaries?
After receiving feedback from the masses, the discipline inspection department quickly stepped in.
After months of investigation, the gray chain of interest behind the difficulties of the masses in handling affairs has surfaced.
An unannounced investigation revealed that during office hours, only a few of the dozen or so windows of the registration center handled external business, and the remaining windows did not "call numbers", but there were still staff working inside.
An investigator said that monitoring showed that some staff members went to work early in the morning, carrying two bags of materials to the post, and were busy during lunch breaks.
On the one hand, the masses waited hard and couldn't get the number; on the other hand, the staff were busy without calling the number.
Why is this?
After comparing and investigating several employees with abnormal behaviors, the investigation team found one thing in common-they all have financial dealings with many local real estate agency companies.
It turned out that housing transfer and property rights processing are the busiest businesses here. There are many people and long queues.
Some intermediaries and staff "sniff business opportunities", the intermediaries charge the masses to contract business, and the window staff help them handle it, and they can get "dividends" from the intermediary.
"Assuming that it takes five working days for normal processing, the certificate can be issued in two to three days for'expedited'." A real estate agent said, "For a single business, we charge a handling fee ranging from 200 yuan to 400 yuan. After it's done, send a'hard fee' ranging from 100 yuan to 200 yuan to the specific contractor through WeChat."
In this way, a "interest chain" for intermediaries and staff to profit from has gradually formed.
In order to speed up, some people have to find intermediaries and spend money to do things.
Get rid of the unspoken rule of "spending money to do things"
After investigation, individual staff of the Real Estate Registration Center of Gongzhuling City Natural Resources Bureau (formerly Gongzhuling City Land and Resources Bureau) colluded with a number of real estate agency companies, property companies, and real estate developers, and took advantage of their positions to help the above-mentioned companies with real estate registration. , Receiving benefits ranging from 100 yuan to 400 yuan for each registration business, a total of more than 300,000 yuan, "The work is very fragmented, and when you see the total amount, the people involved in the case are shocked." An investigator said.
The service window is one of the closest service places to the masses, and it is a thermometer in a soft environment.
Waiting in line for a long time, whether it is fast or not, and whether it is done well or not is directly related to the sense of gain of the masses.
The key link of "decentralization, control and service" has become a profit-making tool for individual personnel. This kind of corruption that occurs around the masses is harmful.
During the interview, a cadre told reporters that the recognition gained from one hundred services is no match for the harm caused by one "spending money to do things".
In recent years, Jilin Province has vigorously promoted the reform of “decentralization, management and service”, and the business environment has continued to improve.
The problems exposed in this case are worth pondering.
During the interview, a cadre said that it is precisely this kind of corruption case that occurs around the people. The harm should not be underestimated, and it damages the vital interests of the people and their confidence in the business environment.
On the one hand, some window approvers take advantage of their familiarity with business processes and the convenience of being responsible for specific tasks to seek personal gain in the process of directly serving the masses.
On the other hand, the front-line service window has a large flow of people, complicated personnel, and some corrupt practices are also very hidden.
Over time, the service responsibilities that were supposed to be part of it evolved into "market behavior."
"It forms a habit over time, wait slowly if you can wait, spend some money if you don't want to wait, and'spend money to do things' has become an unspoken rule recognized by everyone." said a member of the public who went to the government affairs hall to work.
Never "guard the big seal and be an uncle"
Under the comprehensive and strict governance of the party, behind this corruption case around the masses, a small number of clerks ignore disciplinary constraints and oversight of disciplinary supervision by relevant departments, which should arouse vigilance.
During the interview, some cadres stated that the service window is directly facing the masses and enterprises, and the illegal personnel will often focus on key positions and key personnel, carefully planning and implementing "hunting", thereby forming a chain of interests.
This requires extra efforts in supervision. For front-line positions such as service window units, not only must the disciplinary awareness of service personnel be strengthened, but the supervisory responsibility of the competent department should be further consolidated. Only good at discovering problems and daring to act hard. Can the string of discipline be really tightened.
After the case occurred, the real estate registration center window in Gongzhuling Municipal Affairs Hall quickly carried out rectification, and other windows and departments not involved in the incident also took warning and optimized the process.
The reporter saw at this window a few days ago that all office seats are open, there are a lot of people, and the order is good.
Opposite the window, a new pre-audit service desk was set up to help the public copy various materials, confirm whether the necessary requirements are complete, what is missing, and tell how to make up, so as to improve work efficiency.
According to Li Yanjie, Section Chief of the Government Affairs Service Section of Gongzhuling Municipal Service Center, the current government affairs hall can realize "calling the number on the same day, accepting the same day" and adopting the AB post system to ensure that there are no gaps in the window office.
"We strengthen the quantitative supervision of the approval department in the office, link it with the annual evaluation, and provide restraint and incentives." Li Yanjie said.
The interviewed experts said that there is no trivial matter in serving the people, and there are often system loopholes and room for improvement behind the review and approval violations.
Taking this case as an example, the time spent on processing the certificates can be reduced, which just shows that the time limit for processing these certificates can be further reduced.
This requires the relevant departments concerned to look for problems in the appeals of the masses, work hard on reforms, think more about the mechanism, and optimize the process more. They must not "be the uncle of the Great Seal".