A History of Folk Poems Written in a "Help Document"

  It's raining heavily.

  At 4 pm on July 20, the movie theater in Zhengzhou Oriental Golden Harvest Studios was suddenly blacked out. The movie theater manager Yang Zhen promised the audience that the movie tickets would still be valid next time.

Then he got off work, ready to take the subway to rush home.

  At this time, Manto, a college student who was spending his summer vacation in his hometown in Henan, endured the pain of just pulling his teeth, and decided to go to bed early at night.

  At about the same time, the 25-year-old Li Yinghao stepped down from the 20th floor where the company was located. He stood at the door of the building and hesitated. He drove home or stayed at the company.

He finally waded to the parking lot and drove the car onto the road. "The water on the road surface has already covered the back of his feet."

  At that time, they were unable to predict that the next life experience would be entered into a document of "Information on Rescue Persons", which became an entry and was read millions of times.


  The rain is getting heavier.

  According to a report from the Meteorological Department, from 4 to 5 pm on the 20th, the rainfall in Zhengzhou reached 201.9 mm in one hour.

  Water flooded the streets, into tunnels, subway lines, underground parking lots... Countless people and vehicles were trapped in the water.

  Manto saw a lot of help messages posted by trapped people on the Internet.

"Some people were in the car, there were mudslides outside the car, and some people were holding trees in the flood..." She recalled that she wanted to do something to help her hometown, so she opened the Tencent file and created a "information for rescuers waiting." "document.

Then, she formed a WeChat group with 32 members of the "Henan Remote Rescue Team". Some people collected and sorted out online distress information, some screened and verified items, and someone was responsible for the operation and management of this WeChat group.

  Manto marked the entries for "helper information" and "rescuer information", sent the document to the WeChat group, and enabled the "open editing" function, which means that anyone who receives it can modify, add or delete information at the same time.

  This document was quickly transferred out by the members of the WeChat group, and passed through their friends, classmates, family... more and more, and the information in it became more and more detailed.

Later, it was called a "life-saving document".

  Yang Zhen didn't know that he was written into the document.

  On the way home, he was trapped at Guanhutun subway station for 2 hours and decided to return to the cinema.

Before leaving, he asked for the phone number of the people who were also trapped in the subway station, "If I can settle down there, you will come to me."

  After wading back to the cinema, 47-year-old Yang Zhen climbed up to the 14th floor and found that the electricity was restored. He dialed the number "Come to Me" as scheduled, and found 6 power strips and 5 pots from the office, and gave them to the upcoming The people who came to rest provided electricity and hot water.

  The movie theater has made popcorn, Yang Zhen reduced the price from 35 yuan per barrel to 25 yuan-this is a decision he made after weighing, "It can't be free, after all, it is public."

  I don't know who it is, and wrote the information that this movie theater can avoid danger and settle down in that "life-saving document."

  On the Longhai viaduct 13 kilometers away from the cinema, Li Yinghao, who was trapped in the car, was hungry.

There is serious water accumulation in the section ahead, and vehicles on the viaduct are afraid to go under the bridge and stop on the spot to avoid danger.

  Nearly 9 o'clock in the evening, two friends of Li Yinghao who lived nearby, waded through the stagnant water, climbed up the viaduct, and brought him bread, ham and drinking water.

  "I'm hungry, then everyone must be hungry." Li Yinghao recalled, eating a piece of bread, and wanted to give the surplus food to other people on the Longhai Viaduct.

He sent a simple message in the circle of friends: Longhai Elevated, black Audi has been driving double flashes, there are dry food supplies, can provide food, children and elderly priority.

  This message was reposted many times by his relatives and friends, but it was reposted on Weibo by another kind person. In the end, it was written into the "life-saving document".

  The document is continuously updated, and each piece of information represents an individual in danger.

The information of a pregnant woman who has broken the water and is about to give birth is filled in the file.

Three hours after it was created by Manto, it was full of messages such as "trapped", "lost connection", "no food or drink", "mobile phone is about to run out of power", "water has reached the chest" and other messages.

  Li Yinghao's car door kept being knocked open, and more than 10 people came to him to "borrow food."

A middle-aged man only brought an umbrella, and his shirt was soaked.

  Yang Zhen's cinema housed thousands of people that night.

There are residents whose water and electricity are cut off in nearby communities, and there are also tourists who come to Zhengzhou on business trips.

The 998 seats in the 9 screening halls were full, and the sofas in the lounge hall were also full of people.

  Judging from the video taken by someone at the time, most people slept well in the cinema.

The men and women rested separately by area. Some men in shorts leaned back on the leather seats in the projection hall, and some women brought their own plastic cushions and slept on the floor in front of the screen.

This night, the boiling sound of the electric kettle at the service desk of the cinema almost never stopped. Yang Zhen was busy boiling water, patrolling, and maintaining the basic order of the cinema-smoking was not allowed indoors.


  As time went on, that "life-saving document" received a lot of new "marks".

  Items marked as "urgent" often signify exceptionally special dangers.

  Citizen Zhu Xiaodong almost always held his cell phone and dialed various emergency and emergency calls. His aunt and wife were trapped under an overpass.

Zhu Xiaodong's aunt is a leukemia patient. After finishing chemotherapy in Tianjin, she applied to the hospital for a one-week "vacation" and returned to Zhengzhou to reunite with her relatives.

The heavy rain tripped her back home, and her arm was still stuck in a retention catheter for infusion, and she stayed in the small carriage.

The car's gas is about to run out, and the phone is almost out of power.

  "She kept saying encouragement for us." Zhu Xiaodong recalled that where his wife and aunt were trapped, the rainwater accumulated into a yellow mud river. There were vehicles almost completely immersed in the water in the low-lying areas, and there was a vehicle floating on the water.

  Zhu Xiaodong's distress message was written into the "help document", and at 4 o'clock in the morning the next day, he received calls back one after another.

The stranger on the phone said that he would do everything possible to help him find his family.

  The most common keywords in that document are "trapped" and "lost contact."

Contemporary social life relies on mobile communications, but heavy rains destroyed the "network signal". On a trapped bus, more than 50 passengers watched the stagnant water rise slowly, lifted their mobile phones into the air and sent text messages for help.

  On the viaduct of Jingguang Road in Zhengzhou, a baby was hungry for 10 hours and could not wait for hot water to make milk powder.

An old couple is over 90 years old, living on the first floor, the old lady who walked tremblingly with water flowing into the house without passing the feet, had to find someone to carry on their backs and go to the neighbor's house on the second floor to stay temporarily.

  On July 21st, it dawned and there was more information on the "Help Document".

Someone tried to mark the location of every leakage or landslide in the city, and some volunteers called the phone numbers in the document one by one to ask about the progress of the rescue.

There are more and more safe havens, and doctors organize online consultation groups to help pregnant women give birth at home.

Due to the increase in the number of visits, some people marked it with big letters next to the form, "Don't mess with the file."

  There are more and more "successful rescue" items. Texts and grids of different colors are piled up together. If someone verifies that the rescue has been successful, they cross out the information with a strikethrough.

  At 8:10 on the 21st, 254 people filled out information online at the same time in the "Help Document".

After 9 minutes, the number of simultaneous online editors reached the upper limit, but there was no restriction on viewing documents.

  In Shenzhen, this information attracted the attention of document software developers.

Some programmers were awakened from their sleep, and some had to stop emergency on the highway, operate the laptop, and "technically guard" the documents.

  A girl from Henan who had just joined Tencent Documents offered to stay in front of the computer all night to maintain the "life-saving document."

She cares about adding a "successful rescued" note next to every help message.

She and about 30 colleagues changed the configuration together, and within 30 minutes, the number of online editors increased by 2 times.

  More and more rescuers have simply recommended themselves in the "life-saving documents".

A volunteer took the initiative to invite Ying, and the advantage of filling in was "1.96 meters in height".

Someone was on a business trip in Xinjiang and saw that their hometown was hit by heavy rains, looking for mobile network signals in no man's land, and trying to help.

  Priority will be given to shelters that can provide water and electricity.

A community supermarket in Guancheng Hui District, Zhengzhou City vacated all the plug-in strips for displaying samples of home appliances and supplying power to refrigerators and provided them to citizens for free.

Drinking water is also just needed. The warehouse of this supermarket is on the 5th floor. Due to heavy rain, the elevator was out of service. The staff climbed the stairs and moved a box of water to the first floor for sale.

There are residents nearby carrying their own washbasins and indirect running water to wash their hands in the supermarket.

A notice was also posted at the entrance of the supermarket, providing free women's products.

  What is worrying is that "help documents" began to appear outside Zhengzhou for help messages.

Later, a large number of rural areas proved to have encountered more difficult conditions than Zhengzhou.

  Weihui, Xinxiang, about 100 kilometers away from Zhengzhou, suffered a flood at 5:40 pm on the 21st.

The yellow-brown water raided more than 30 villages on both sides of the Weihe River. Several villagers asked for help in the document, "Almost the whole village is soaked in the water, and everyone is crying and shouting on the roof."

Many villages and towns in Gongyi suffered mudslides and landslides, the national highway was broken, and some villagers witnessed their cave dwellings being buried by mud washed down from the mountains.

  Farmer Li’s home is in Qinghe Village, Fengqiu County, Xinxiang City. Heavy rains put the river embankment at risk of dam breach, but he did not want to move, insisting on staying in the village and patrolling the embankment 24 hours a day.

  He grew up in the village and had never seen rain and flood like that, and he protected his home by instinct.

There is no division of labor for patrolling the embankment and risk relief. Whoever has the strength will carry sandbags.

The children in the village rushed to the dike to help, so Old Man Li persuaded them to go back.

  This village also appeared in the "Help Document" later.

  In a sense, this document is an epic of folk self-help, and it is also a biography of an anonymous person.

Most of the information entered has no name, only location, contact information, real-time status, rescue method, etc.

  A couple who runs a hoisting company sent to Moments to drive a crane for rescue, and received thousands of calls within half an hour.

They rushed around in the rain and water for two days and two nights, transporting pumping equipment and generators, but they did not want to be named, "just call us ordinary citizens."

  Many help-seekers are unaware of the existence of "help documents".

A girl once posted a help post in the community’s owner group, and later she sent a message saying that her family was out of danger.

After receiving fifty or sixty calls from well-meaning people, she was curious: "Where did you see my message?"


  If you take the time to browse the "help document", you will find that it has new changes every moment.

The “Guidelines for the Delivery of Expectant Pregnant Women” created at 6 pm on the 21st had been deleted on the 22nd.

For the newly added “leakage landslide bypass area”, the latitude and longitude have been refined to 6 decimal places.

The content of this document changes with the progress of the storm.

  Some people are beginning to care about who is the person who compiled the "life-saving document".

  The most concerned is the creator Manto.

In the middle of the night of July 21, the news of finding the creator of the document began to spread on the Internet.

Some netizens left a message, "Manto, please answer when you hear."

  At the same time, 60 people trapped in the flood were taking a bus to Hongyan Primary School and staying for one night.

The security gave them cardboard boxes, cut them and spread them on the classroom floor until dawn.

  Among the 60 people, the most fully equipped are 8 migrant workers, who bring bedding with them.

Because their construction site was flooded and they were about to return to their hometown, the car stalled in the stagnant water, and the police station placed them in the elementary school classroom temporarily.

This school was later written into a "life-saving document".

  Not all the people seeking help in this document can wait for the rescue.

  A construction worker from Zhumadian worked hard for each of the 27-story residential districts on the Zhengzhou construction site for two years.

Because of heavy rain, when the building was about to be topped, he and more than 100 workers were trapped in a two-story mobile house temporarily built on the side of the construction site. There was no water or electricity.

In the darkness, he could no longer feel the passage of time, "maybe (be) trapped for more than 30 hours, or maybe 3 days have passed." He recalled that he finally took the plunge and left the prefabricated house.

  There is also a nursing home that has issued a request for help saying that the highest water level has reached 80 cm, and there are 20 elderly people who are inhaling oxygen and sputum in urgent need of electricity.

But when the reporter contacted the reporter, the old man with a Henan accent seemed to care nothing about the rescue team and supplies. He just complained, "They (volunteers) just called to ask, and there was no one who actually came (visited)."

  But the people who compiled the document did not give up.

A college student who participated in the entire process of information entry and revision recalled that in the past 50 hours, he made more than 600 phone calls, added more than 70 group chats, and owed his mobile phone bill 4 times.

  Manto, who has received much attention, was found. She is Li Rui, a student at the School of Finance of Shanghai University of Finance and Economics.

After creating the document, she fought until 3 o'clock in the middle of the night.

She brought junior high school classmates, high school classmates, college classmates, and classmates from the job hunting group into this action.

For those who are not in Zhengzhou, this is already a very effective "disaster relief" method.

Li Rui recalled that more and more "brothers and sisters" who didn't know each other joined and used their expertise to continuously update and optimize the form page.

  Small emotions are resolved and valued here.

A stranded passenger at Zhengzhou East Railway Station wrote a paragraph expressing negative emotions at the bottom of the document. Netizens saw it. He wrote "Come on" and painted pink color blocks near his message.

  If he reads the document carefully, he will see a vegetarian restaurant 300 meters away from him. Passengers stranded in Zhengzhou East Railway Station are welcome to take a break and provide free lunch and dinner.

  The chef of this vegetarian restaurant stewed cabbage, vermicelli, shiitake mushrooms, and fungus into a big pot at noon on July 22 to make lunch for a dozen stranded tourists.

In the evening, he prepared another 100 meals enough for 150 people, and delivered them to Henan Baicheng Xianda General Airlines, and dropped them by helicopter to the cherry ditch where there were trapped people.

  On the 22nd, the helicopter took off 41 times and transported 22 patients from Fuwai Huazhong Cardiovascular Hospital to Henan Provincial People's Hospital. The youngest was just 42 days old.

On the return trip, the helicopter carried hot vegetables and soup and brought them to the medical staff of Fuwai Hospital.

  The last voyage of the day was to the scenic spot of Yingtaogou.

The staff filled the cabin of the helicopter with medicines, instant noodles, mineral water and packed lunches and delivered them to Yingtaogou Elementary School.

At that time, no one could accurately tell the true situation of the Cherry Valley Scenic Area-the mountain road collapsed, the location was remote, the car was difficult to reach, and the communication network was interrupted.

  Today, many people in the "Help Document" have returned to their original lives.

The movie theater where Yang Zhen was located resumed filming, Li Yinghao returned to work, and the vegetarian restaurant near Zhengzhou East Railway Station resumed normal business-the "Help Document" part fulfilled its expectations, and more than 3,000 people were rescued because of its existence.

  However, it also left deep regrets to the original creator.

Manto said that she had noticed that the document had entered information about two elderly people who lived alone were trapped.

But then she heard that one of them could not be found.

  China Youth Daily·China Youth Daily reporter Wei Xi and intern Lu Siwei Source: China Youth Daily