(Fighting against New Coronary Pneumonia) The Nanjing Government Affairs Hotline "Broken Up" with a maximum of 120,000 calls per hour
China News Service, Nanjing, July 26 (Xu Shanshan) On July 26, Nanjing held a press conference on the prevention and control of the new crown pneumonia epidemic in Nanjing (the sixth session).
At the meeting, Yin Jun, director of the Nanjing Municipal Affairs Center, apologized for the fact that a large number of citizens were unable to get through the Nanjing government affairs hotline 12345 due to the high load operation.
Since the epidemic, especially since July 24, the number of 12345 calls has increased sharply, reaching 558,000 calls on the 24th and 1.008 million calls on the 25th.
"This is equivalent to 1 out of 10 Nanjing residents dialing 12345, but only a few out of 100 people can get through." Yin Jun introduced that before, including during the epidemic prevention and control period last year, the highest number of 12345 calls per day was the highest. The quantity is more than 7000 pieces.
At 9 am on the 25th, the number of calls reached 120,000 per hour, reaching the highest peak.
Yin Jun said that starting on the 21st, the Nanjing Municipal Affairs Center has adopted the provincial 12345 hotline to support the support of the provincial 12345 hotline, adding 500 off-site seats, and using WeChat when the original 121 operators and 75 seats are overloaded 24 hours a day. , My Nanjing app, SMS push, etc., try our best to increase the number of answers and respond to the demands of the masses.
"However, compared with the 1.008 million calls made on the 25th, our ability to answer is far from enough. There are still a large number of citizens unable to enter and failing to get timely answers to related questions. We apologize here. Say sorry to the general public!” Yin Jun said that in the next step, the Nanjing Municipal Affairs Center will comprehensively use various measures to do its utmost to improve the ability of answering and the quality of handling. It is necessary to improve the quality of responses and focus on answering public consultations , To coordinate the relevant units to solve the citizens' demands.
As of 24:00 on the 25th, Nanjing had reported a total of 75 local confirmed cases (41 cases were mild, 32 cases were normal, and 2 cases were severe), and 13 cases were local asymptomatic infections.
Up to now, 75 confirmed cases have been treated in the Tangshan District of Nanjing Second Hospital (Nanjing Public Health Medical Center), and 2 cases have changed from mild to severe.
(Finish)