[Explanation] On July 21, due to the continuous heavy rainfall in Zhengzhou, Xi'an Railway Station and Xi'an North Railway Station involved high-speed rail and general-speed uplink and downlink trains passing through Zhengzhou were all suspended.
Passengers holding tickets for out-of-service trains can apply for refunds at the original price at any railway station nationwide within 30 days (including the day).
On July 20, affected by the continuous heavy rain in Zhengzhou on the Longhai Line, several trains from Xi’an to Beijing, Shanghai, Guangzhou, Wuhan, and Changsha were delayed and suspended on a large scale.
The Xi'an Railway Department launched a Class I emergency response, and the railway staff worked overtime to postpone and stick to their posts, and made every effort to deal with the large-scale delayed suspension to ensure the safe travel of passengers.
[Concurrent] Wang Dan, passenger transporter of Xi'an North Passenger Transport Workshop
In response to the impact of the heavy rainfall in Zhengzhou on the travel of passengers, we urgently took emergency measures to increase the manual refund window to enable passengers to go through the refund procedures in an orderly manner. Today, we have opened 29 manual refund windows at Xi’an North Railway Station, and at the same time through the station broadcast , LED screen continuously displays updated outage information.
All of our cadres and employees stick to it 24 hours a day, adding manual guidance and publicity in ticket halls, squares, entrances, waiting areas, and places where people are crowded.
[Explanation] Wang Dan said that the number of people at the ticket refund and change window at the current station has increased sharply, and the queue time is long. Therefore, passengers holding tickets for suspended trains do not need to go to the station for refunds, and can be used in the country within 30 days (including the day). The original fare refund procedures are handled at the railway station; passengers who purchase tickets on the 12306 official website or the 12306 mobile APP without obtaining the reimbursement voucher can directly apply for the original fare refund online.
On the same day, the reporter saw at Xi'an Railway Station and Xi'an North Railway Station that there were many passengers waiting in line for refunds, and some passengers outside the station stopped in front of the announcement screen to check the schedule information.
In order to ensure that passengers are aware of the suspension information, Xi’an Railway Station and Xi’an North Railway Station announce the suspension and delay information of various trains through the station broadcast and LED announcement screens.
[Concurrent] Passenger Wu Chunying
Originally, we went to Shanghai from Xining yesterday, but after passing through Zhengzhou, we suddenly stopped transportation and stayed on the train for 12 hours.
To be honest, it is also very inconvenient for us to travel. There is no other way but he can only turn around and take us to Xi'an by the train, so we can only change the refund here, then take the plane, and then go back to where we want to go. The place.
[Explanation] It is reported that in order to meet the travel needs of passengers from Beijing to Xi’an and Shanghai to Xi’an, the railway department urgently arranged two additional pairs of high-speed trains from Xi’an North to Beijing West and two high-speed trains from Xi’an North to Shanghai Hongqiao on July 21. Correct.
In addition, the long-distance passenger trains from Xi'an Bus Station in Shaanxi Province to Zhengzhou, Linzhou, Jiyuan, and Changyuan in Henan have been suspended, and the trains from Xi'an to Qingdao in Shandong via Henan have also been suspended.
Mei Yi Taki Zhang Chenhui reports from Xi'an
Editor in charge: [Li Yuxin]