Airline companies do not carry cargo in hot weather, "pet consignment company" secretly uses trucks to transport
The golden retriever who was supposed to be "flighted" was killed by heat
The pet promised to be transported by air was eventually found dead in the luggage compartment of a long-distance bus. Yesterday, the fate of a golden retriever attracted much attention.
Ms. Chen paid a high transportation fee and transported her dog through a "pet consignment company", but the other party secretly used land transportation.
Eventually, the golden retriever died of heatstroke.
The reporter learned that cheating customers for land transportation is not uncommon in the industry, and it can be said to be one of the “cats and tricks” of pet transportation.
Intern Wang Lin Yangtze Evening News/Ziniu News reporter Liu Liu
What happened
In the early morning of July 9th, netizen Ms. Chen posted a complaint that her pet dog Siri, the golden retriever, was consigned to death, which aroused the attention of netizens.
The reporter learned that the two parties had agreed to transport the dog by air at 9 pm on July 7, but the consignment company requested to pick up the dog on the morning of July 6, and told Ms. Chen that the reason was to apply for a quarantine certificate.
In fact, the pet dog did not apply for the so-called certification after arriving in Nanjing, but was directly transported by land.
On July 7, Ms. Chen received news that the "flight" on which the dog was travelling was cancelled, but the shipping company explained that the dog was on a cargo plane that could take off normally.
In the meantime, Ms. Chen made many calls and missed the other party, and there was no dog video call.
On the evening of July 7, when Ms. Chen saw the dog, the pet dog had died. At this time, the company was still arguing that it was caused by the heat in the air cargo compartment.
Reporter investigates frequent pet transportation accidents encountered by netizens
The reporter's investigation found that many netizens reported that they were deceived in purchasing pet transportation services. They used personal experience to remind them not to easily trust the promises of pet transportation, shipping and other organizations.
A netizen recalled that when he was looking for a pet transportation company to transport pets, the originally promised 650 yuan air-conditioned SUV transport was put in the luggage compartment of the bus in actual operation. This kind of check-in service was only 400 yuan.
According to insiders in the transportation industry, transporting pets by land under the banner of "air transport" is actually the industry's tricky "severe disaster area", and stuffing them into the luggage compartment of a long-distance bus is completely disregarding the lives of pets.
Airline pet consignment is not complicated but has strict requirements
Tao Jing, a staff member of China Eastern Airlines Jiangsu Company who is responsible for related business, said that passengers with pets can apply in advance on the airline's official website, and the process is not complicated.
"One of the more important factors is the temperature. We stipulate that the temperature of the origin and destination should not be lower than minus 12 degrees or higher than 30 degrees." The reporter learned that pet owners need to provide an inspection and quarantine certificate issued by a pet hospital. Purchase the flight case and arrive at the airport two hours in advance. There will be a special packing net and plastic buckle to reinforce the flight case when you check it to ensure that it is foolproof.
"At present, airlines are constantly optimizing the process of pet consignment. For example, they will not load pets into the cargo hold prematurely, which will allow owners and pets to stay for a while, and then manually remove the flight box when it is about to take off. In addition, in the cargo hold If there are living things, the crew will be notified in advance, and pay attention to the temperature of the cargo compartment during the flight to ensure that the animals can reduce their discomfort.
Legal persons can claim triple compensation for contract fraud
Afterwards, the transportation company offered to compensate 6000 yuan for the value of the dog, but the pet owner refused.
In response to this, Lawyer Liu Aidong, a senior partner of Shanghai Xieli (Nanjing) Law Firm, said that he can sue the other party through the court to claim more compensation.
The reporter learned that the law stipulates that if a business operator commits a fraudulent act in providing goods or services, he should increase compensation for the losses suffered by consumers in accordance with the requirements of consumers. The increased amount of compensation shall be three times the price of the goods purchased by the consumer or the cost of receiving the service. ; If the amount of additional compensation is less than 500 yuan, it shall be 500 yuan.
"The actual loss of the death of the Golden Retriever can be based on the market price of the Golden Retriever plus 2,600 yuan for shipping. In addition, it can claim three times the amount of compensation of 2,600 yuan."