Beijing has a "golden key" to improve property services

　　□ Our reporter Huang Jiewen/Picture

　　□ Intern Pan Zeqiang

　　"Now we go downstairs and walk around in a clean environment, and we have a place to park when we go home. We feel a lot more comfortable than before." Mr. Xu, who lives in Changshengyuan Community, Changping District, Beijing, was full of praise for the new changes in his community.

　　Since the implementation of the Beijing Municipal Property Management Regulations on May 1, 2020, Beijing's community property service management has undergone tremendous changes.

In one year, about 5,600 property management committees and nearly 2,000 business committees have been established in all streets in Beijing. The community governance system of consultation and co-governance under the leadership of party building is initially taking shape.

　　Start the journey of improvement

　　Changshengyuan Community, located in Chengnan Street, Changping District, was once a community with prominent contradictions.

Li Jianzhong, secretary of the Chengnan Sub-district Working Committee, introduced to the reporter of the Rule of Law Daily that the Changshengyuan community is a typical old community with many property rights units. The properties of 21 independent buildings are all decentralized management, and the snow in front of each house is swept away, leading to public order. The problem of chaos, loss of control and abandonment is serious, and residents have complained.

　　In July 2020, Changsheng Park was identified as a pilot community for property improvement, starting the journey of improving property service management.

Li Jianzhong told reporters that the key to the improvement of property service management in Changshengyuan Community lies in finding the "Golden Key" in the "Regulations on Beijing Property Management". "The regulations stipulate that property management areas like Changshengyuan Community do need to be adjusted. It can be adjusted and announced after soliciting the opinions of the owners."

　　Gao Zhenjiang, secretary of the community party committee and director of the industry committee, introduced that the community is guided by party building, with party members taking the lead in carrying out publicity among community residents, and at the same time preparing and planning a new plan for community building.

On the basis of gaining recognition from most residents, the community held a meeting of owners in October last year to elect members of the owners' committee.

　　"The implementation of the "Beijing Property Management Regulations" has given us a clear legal basis for our work." When talking about the establishment of the property committee, Gao Zhenjiang was quite moved. "During the establishment of the property committee, the community party members took the lead in dedication and played a role. It is important to make it easier for the masses to understand and accept. In the end, 62% of the owners expressed support for the establishment of the property committee, far exceeding the legal support base of 50%."

　　The establishment of the Ownership Committee has brought about earth-shaking changes to the property service management of the Changshengyuan community.

The original 21 independent courtyards were all opened up, the property area was integrated, and many years of fences and illegal construction were demolished.

At the same time, community governance has also been steadily transformed from government assistance to market-oriented operations.

At present, the community has cooperated with the property company to introduce social capital to participate in the construction of the community, provide services to the community residents in a "try first, buy later" model, and strictly supervise the quality of their services. The results have been seen.

　　Listen to the voice and relieve the people's sorrow

　　Different from the Changshengyuan community, Yuefu Homes, located in Dongxiaokou Town, Changping, is a "young" community built in 2013.

Due to the lack of contact among residents, the establishment of the property committee is difficult. Previously, the town government and neighborhood committees were mainly used to coordinate community affairs.

The implementation of the "Regulations of Beijing Municipality on Property Management" has also given communities like Yuefu Homes that are temporarily unable to establish a property committee a new option, namely, the establishment of a transitional property management committee.

　　In response to the decline in the quality of community property services leading to a sharp increase in complaints from residents, the Dongxiaokou Town Party Committee and the government have approved the establishment of the Property Management Committee in Yuefu Homes from June 17, 2020.

According to the Regulations of Beijing Municipality on Property Management, the Property Management Committee, as a temporary agency, has the responsibility of organizing owners to jointly decide on property management matters.

Deng Shuqin, director of the property management committee and secretary of the party branch, told reporters that the key to community governance lies in communication with the owners, and the property management committee is to assume the responsibility of contacting the masses.

　　For this reason, after the establishment of the Yuefu Homes Property Management Committee, the first thing the members of the Property Management Committee did was to listen to the voice of the masses.

Under the leadership of the party branch, the Property Management Committee has integrated resources and successively established a people’s livelihood conference hall, a “please find me” party member contacting the mass service mechanism, and the community “12345” will run a special class upon receiving complaints, providing offline communication for the masses WeChat communication and telephone communication are three channels for reflecting opinions. Up to now, more than 450 "12345" transfer items have been coordinated and resolved to truly achieve "the people are calling, I have to respond".

　　With the help of the Property Management Committee, Yuefu Homes has replaced the property service company, community property services are back on track, and established a joint monthly inspection by the property management committee, neighborhood committees, development companies, third-party appraisal agencies, and property companies. The system has effectively changed the status quo of community governance.

　　Faced with the changes in the community, Resident Representative Kong Na expressed heartfelt emotion: “Many things in the community are moving in the direction of imagination. With so many people living in a community, problems will inevitably exist. The real fear is that there are problems. No solution. Now the liaison between the Property Management Committee and the residents is very close, which makes everyone more and more assured."

　　Can work and work

　　Property management is a "key little thing" related to the quality of life of the people.

"The newly formed property management committee and the property committee have played an active role in the transformation of old communities, the selection of property companies, the adjustment of property fees, etc. The common issues of the community have been'managed', which also shows the importance of grassroots governance. Zhao Cheng, the second-level inspector of the Beijing Municipal Commission of Housing and Urban-rural Development, said that since the implementation of the Beijing Municipal Property Management Regulations a year ago, the party construction has led the improvement of the “three rates” of property management. The 2021 phased task has been completed ahead of schedule.

As of April 20, the formation rate of the Beijing Municipal Property Committee (Property Management Committee) increased from 11.9% to 90.1%, the coverage rate of property services increased from 64.1% to 93.7%, and the coverage rate of party organizations increased from 25.2% to 98.1% .

　　With the significant increase in the rate of establishment of the property committee (property management committee), how to promote the “physical coverage” to “effective coverage” of the property committee (property management committee), and further improve the level and quality of community governance, will gradually become the grassroots The key work direction of the community.

　　In Daxing District, Beijing, as of April 16, the establishment rate of the district industry committee (property management committee) has reached 98.83%.

In order to achieve "effective coverage", the problem-solving plan of Daxing District is to "play third-party advantages."

　　Li Baoquan, deputy director of the Housing Construction Committee of Daxing District, said that property management is a very professional matter. From the establishment of service and price standards to the supervision of capital status, there are many and complicated links, and the professionalism of many property committees is far from insufficient. The "Regulations of Beijing Municipality on Property Management" stipulate that if necessary, the community can entrust professional institutions to help the Owners Committee (Property Management Committee) complete the introduction, evaluation, and supervision of the property, which has helped us open our minds."

　　Through the introduction of third-party agencies, Daxing District has established 8 professional teams with a total of approximately 85 staff members, covering 18 towns and streets, participating in all aspects, assisting the business committee (property management committee), and providing professional guidance and legal advice. .

China Assets Alliance (Beijing) Property Service Evaluation and Supervision Co., Ltd. is one of the third-party organizations involved in the professional upgrading of the Daxing District Industry Committee. Huang Chuanwei, the general manager of the company, told reporters: Organizing training is an indispensable step. We will organize training at three levels for the main leaders, directors of the business committees and members of the business committees of the towns and streets we serve in accordance with the requirements of cooperation with the district, and cooperate with the district to do Good job committee training."

　　It is understood that up to now, Daxing District has trained a total of 554 relevant personnel in the district, popularized the knowledge of the business committee, sorted out the work process of the business committee (property management committee), and achieved standardization of the establishment process and specific work procedures. , Standardization of documents and materials.

Next, Daxing District will further expand the level, scope and content of training, and strive to help the Owner's Committee (Property Management Committee) to "work and work."

　　The reporter also learned that at present, the first draft of 28 supporting documents related to the Beijing Municipal Property Management Regulations has been drafted, and they are being provided to the grassroots for preliminary trials, and Beijing will also launch special treatment for outstanding problems in the property category complained by residents. Focus on tackling tough problems, continue to play the role of the property committee, and strive to establish a long-term property management mechanism.