China News Service, April 21. Recently, Tesla's consumer rights protection incident has triggered heated discussions.
According to the website of the China Consumers Association, the China Consumers Association expressed great concern about this and said that respecting consumers is the primary prerequisite for business operations.
The China Consumers Association stated that the primary prerequisite for business operations is to respect consumers.
In the face of consumer complaints, companies must listen carefully, negotiate sincerely, and give consumers reasonable explanations and effective solutions.
As a car manufacturer, if an enterprise has relevant data, it should use professional knowledge to conduct strict self-examination, and technological advantages should not become an obstacle to solving problems.
Enterprises should implement product quality responsibilities in accordance with the law and take effective measures to protect consumers' safety rights and interests.
Enterprises are obliged to produce evidence to prove product safety, take measures to improve the quality of products and services, and show sincerity to resolve consumer demands involved.
Consumers who suffer personal or property damage as a result of purchasing or using commodities or receiving services shall have the right to obtain compensation in accordance with the law.
The laws of our country provide a variety of ways for consumer rights protection, such as reconciliation, mediation, arbitration, and litigation.
Consumers claim that rights should be carried out in accordance with the law, rationally safeguard their rights, and avoid excessive behavior.
The China Consumers Association hopes that the companies involved will actively cooperate with the investigation, proactively provide data and information, properly handle consumer disputes, and effectively protect the legitimate rights and interests of consumers.