On April 19, the first day of the 2021 Shanghai International Auto Show Media Day, a woman wearing a T-shirt with the words "Brake failure" stood on the roof of a Tesla show car at the Tesla booth and shouted: "Brake failure" ."
Tesla officially responded that the owner broadcasted a live broadcast around the booth, revealing a customized human rights protection T-shirt, and boarded the roof to shout.
After noticing the behavior, the on-site staff repeatedly verbalized persuasion, but the owner did not stop the relevant behavior.
After the on-site staff negotiated with the exhibition organizer, the organizer considered that the behavior seriously affected the normal order of the exhibition, and coordinated security and public security law enforcement personnel to persuade the owner to leave the car.
Tesla said that the owner had previously had a collision accident due to a speeding violation, and then insisted on returning the car on the grounds of product quality. "In the past two months, we have been actively negotiating with the owner and expressed willingness to assist in the completion of inspections, repairs or insurance. Various solutions are proposed at the same time for claims settlement. However, since the car owner does not accept any form of third-party testing and strongly rejects all the solutions we propose, we can only continue to communicate related matters. Next, we will continue to communicate closely with the car owner To help car owners resume their normal car life as soon as possible."
In the afternoon, the Tesla booth has returned to normal.
(Zhou Zhuoao Xu Yin Kang Yuzhan)
Editor in charge: [Wang Kai]