The "Sanya Sea Urchin" party said it was only for legitimate rights protection. The store said it would sue consumers with evidence in hand
CCTV, Beijing, April 12 According to a report by the Voice of China, China Central Radio and Television, "News Have Opinion", recently, some tourists reported that the sea urchin steamed egg sold in a restaurant in Sanya did not have sea urchins, lobsters were diverted, and the price was too high. Arouse people's heated discussion.
On April 11, the relevant departments of Sanya City officially notified the preliminary investigation results, saying that the above-mentioned fraudulent behavior of the merchant has not been discovered for the time being, and further investigations are being conducted on this matter.
On April 12, Feng Fei, the governor of Hainan Province, took the initiative to express his opinion on the matter at the press conference of the State Council Information Office, saying that he would continue to investigate in depth, deal with it in accordance with the law, and respond to social concerns in a timely manner.
Consumer client: The business still has no reasonable explanation, and the exposure of the matter is only to safeguard legitimate rights and interests
"They haven't responded yet." The consumer client, Mr. Zhang, said that he requested to publish the surveillance videos and recordings of the merchants, but the other party has not responded yet, and he did not give any response to everyone’s concern about whether there are sea urchins in sea urchin steamed eggs or not. Give a convincing explanation.
"What do you say?" Mr. Zhang introduced. At the time they tried to communicate with the business manager, but the manager was very strong and said: "You can kill a sea urchin to show you, but you only need to pay for it." Mr. Zhang thought he had already questioned. Why do they have to pay for their products?
He and his companions believe that the sea urchin shell used in this dish is also similar to the one used in the previous stew.
Mr. Zhang said that he also proposed to the store whether the meal fee could be discounted because the price of the dishes was too high. “The price of 6 sea urchin steamed eggs for 220 yuan is the restaurant scenery, not seafood.” He also tried to balance himself. some.
"It was said that Australian lobster was 800 yuan a catty, but when the bill was finally paid, it became 988 yuan a catty." Mr. Zhang was very angry and even called the police, but there was no negotiation result.
"He (the manager) offered a 5% discount, but it was already insulting." Mr. Zhang said. At the same time, there was a good-hearted person next to him reminding him not to make things bigger. In the end, he couldn't afford to pay except for steamed eggs with sea urchins. The full payment was more than 2,400 yuan, and he left Sanya the next day. After that, the restaurant manager contacted by phone and suggested that the bill would be waived, but he refused.
In Mr. Zhang's view, the reason for exposing this matter is to protect his legitimate rights and interests, and hope that such things will not happen again, so that future tourists can rest assured to travel to Sanya.
"In fact, we went to Sanya to have a good memory. It was not my original intention to find things." He said, "It's boring to spend so much money to commit fraud."
The person in charge of the restaurant: The problem is dealt with "without flaws", things will "reverse", and it is very likely that consumers will be sued
"We will organize a press conference." The person in charge of the restaurant involved said in an interview with "News Have Opinions" that the Sanya Municipal Government will speak out on the Internet after the "qualitative" report is issued in the investigation, and has the confidence to ensure that they serve the entire service. , There are no flaws in the process of food production and processing and customer problem handling, "the final result will be reversed."
According to the catering rating website, "Yunqi·Guancanghai SEESEA" is a new online celebrity check-in restaurant located in a tourist attraction, close to the Dadonghai beach in Sanya. The dining environment is near the sea. After the incident, it is still open.
According to the restaurant manager, the entire restaurant has many cameras for monitoring, including the seafood pool camera and recording function. "Guests choose seafood, including a waiter reminding him to see the process." There are even two cameras in the kitchen. Network with Sanya Market Supervision and Administration Bureau.
He said that after the customer (Mr. Zhang) made a series of unreasonable requests such as "discount", they arranged an employee to record the whole process in accordance with the company's emergency plan. "He also claimed to destroy our store, otherwise I am sorry. Millions of fans." Why didn't the surveillance video be released in the first place?
The manager explained that after the incident happened, due to the need to provide a large amount of information to assist in the investigation, there was no time to pay attention to the release, and he believed that the video would eventually be released by an authoritative organization. If they released it themselves, it would be considered edited. No one believed it.
"We have a 95% chance of prosecuting him (Mr. Zhang)." The person in charge of the restaurant said that after the incident, all the information has been provided to the relevant departments, and the relevant person in charge of the Hainan Provincial Market Supervision and Administration Bureau also came to the store. Checked and expressed support for restaurant rights protection.
"The other 5% depends on the customer's attitude to save things and the degree of apology."
Legal expert Zhu Wei: The evidence chain is missing, and the pricing power cannot be completely handed over to the market
"Consumers request the relevant departments to publish the investigation video is completely grounded." Zhu Wei, a legal expert, questioned, if so, why not publish it when the police went out that night?
Relevant information that does not involve privacy, trade secrets, and national security should be disclosed to the public. The incident intensified afterwards because the official response did not have solid evidence. There is no clear explanation for whether there is sea urchin in sea urchin steamed egg, which is suspicious.
Zhu Wei pointed out that "according to the regulations, large lobsters exceeding 1.5 kilograms are a scarce product, and the operators will set their own prices according to the cost." There is a problem in itself.
He explained that from a legal point of view, "there are no special products". The price method is applied to all products. "You should also have pricing, and the market should not be free to negotiate prices." Not to mention the pricing power should not be given to first-line shops in tourist cities. .
"The tourist cities are mostly foreign tourists rather than regular customers. If free pricing power is given to them, it will lead to slaughtering of customers." Zhu Wei believes that merchants should inform consumers of the price in advance, and this price should be passed through the price management department At the same time, it is ensured that the products sold are consistent with what consumers ultimately enjoy, so as to effectively eliminate doubts.
Regarding consumers, Zhu Wei said that a lady at the scene said that "it may not be easy to leave if you don't give money" is a kind reminder rather than a threat.
He believes that threats can be expressed in various ways. What is worth paying attention to is why can't we find this lady when there are surveillance video recordings?
If it is not found, the merchant presumes it is a kind reminder. Is it open for discussion?
Zhu Wei said that the stricter the supervision of merchants, the better the protection of foreign consumers, which is more conducive to the improvement of regional soft power. Otherwise, the trust of consumers may be lost.
How to solve this problem in the future, Zhu Wei believes that there are three points that need to be paid attention to: first, improve the evidence chain, and the regulatory authority has the power to publish video materials; second, the pricing of so-called special or special needs foods such as lobsters must be clear and not fully delivered From the market; thirdly, actively supervise and educate local businesses that do business. They can’t make up for it, but take precautions.
Producer: Liang Yue
Reporter: Wang Xian
Editor: Cao Bo and Zhang Yi