After using a mobile phone number for more than 7 years, it quietly became a "beautiful number" in the mouth of the telecommunications company just because the last number is two consecutive ones. If the husband wants to transfer the account to his wife, he must first sign a 10-year contract with the telecommunications company. Must promise "no number portability transfer for 10 years".
Recently, the Sichuan Daily People’s Sentiment Hotline (028-86968696) and the Sichuan Online Wenzheng Sichuan platform have received feedback from many consumers: The mobile phone and landline numbers that they have used for many years have become "beautiful accounts" without being informed. ;According to the current rules, ordinary number transfer can be completed in an offline business hall in about an hour, but when it becomes a "pretty account", user transfer becomes difficult and many "invisible thresholds" have been set.
Is the situation reported by consumers true?
From December last year to March this year, all-media reporters from the Sichuan Daily conducted investigations in many places across Sichuan.
Sichuan Daily All-Media Correspondent Ruan Changan Tang Ziqing
Suddenly "being nicknamed"
Just because the mobile phone's end number is two consecutive ones, the telecommunications company defaults to a "pretty number" when the system is upgraded
"At the beginning, it was an ordinary number. After using it for so many years, I don't know when my mobile phone number 133×××××611 became the so-called'beautiful number'.” Speaking of recent encounters, Deyang Telecom user Ms. Peng was full of doubts.
Seven years ago, Ms. Peng’s husband, Cheng Mou, handled a “broadband + mobile phone” telecom family package, with a monthly fee of 239 yuan.
According to Ms. Peng, in December last year, due to work, this number had to be transferred from her husband to herself.
After being authorized by her husband, she took her husband and her ID card to the China Telecom Railway Station business hall located in Huanghe West Road, Jingyang District, Deyang City, to handle the transfer business.
Unexpectedly, the staff of Deyang Telecom informed Ms. Peng after inquiring that her number is a "pretty number" and cannot be transferred like an ordinary number.
In this regard, Ms. Peng said she was very puzzled. The number has been used for more than 7 years, and there has never been an agreement related to the "pretty account" when it was processed. Why did the number suddenly become a pretty account?
After several inquiries, the staff told her that this number "turned into a pretty number" and was "defaulted to when the system was upgraded" by the telecommunications company.
Ms. Peng was rather dissatisfied with this explanation: Not only did she have no communication before being identified as a "sweet account", but afterwards, the telecommunications company "not in any form" told the owner herself, "not even a text message."
Coincidentally, Mr. Wang, a citizen of Xichang, told the Sichuan Daily all-media reporter that when he was transferred to Xichang 12 years ago, his company’s landline phone number was handled in his own name. According to the current company’s financial regulations, the number must be transferred under his own name. Go to the unit account.
What he didn't expect was that he originally thought it was a very simple business, but he spent two days rushing to a number of telecommunications business offices in Xichang and was told that he "cannot handle it."
"The staff said that the landline number 0834-38××366 was upgraded to a'pretty number' by default, so the transfer cannot be performed according to the ordinary process." Mr. Wang said.
All media reporters from Sichuan Daily called China Telecom’s customer service hotline. The customer service staff confirmed that the landline number 38××366 used by Mr. Wang’s unit had two 6s at the end. It was classified as Class 1 as early as October 18, 2012. number.
But for 8 years, Mr. Wang has not been aware of this. "When did it become a'pretty account' and why was it defaulted to be a'pretty account', I and my company have not received any notice at all."
This kind of controversy about "pretty names" does not only exist in telecommunications companies.
"My number is 155×××××133. It was a regular number with a monthly rent of 8 yuan. Because I forgot to pay the fee in the first two months, my account was cancelled by the mobile company, and when I got it back, it became a'beautiful number'. Why has the'pretty name' become so fast?" Mr. Song from Shuangliu District, Chengdu asked the same question.
There are many restrictions after "being nicknamed"
To pre-save the phone bill, to have a minimum consumption, and to promise "no number portability to network for 10 years"
What is the difference between a user number and a normal user after the user number is "being nicknamed"?
According to Mr. Wang, the number used by his unit used to be a monthly fee of only 18 yuan per month. After the transfer to the unit, not only did you need to deposit 1,200 yuan in call charges, but you also had to bear the minimum monthly consumption of 129 yuan.
All media reporters of Sichuan Daily asked the service hotline of Xichang Telecom Manager for verification.
The hotline staff explained: “Transfer of account is defaulted to'existing users withdrawing from the network and new users entering the network'. If the number is upgraded to a'famous number', the number needs to follow the current telecommunications'famous number' charging standard after the transfer." The hotline staff also stated that this was done to "regulate the'pretty name' market and avoid speculation."
Mr. Wang said that the relevant person in charge of Xichang Telecom once introduced to him that according to the local telecommunication company’s policy, only immediate family members can enjoy relevant fee reductions and exemptions. For other "old stock" numbers, transfers must be made "according to the prestigious number level." The relevant personnel of the municipal and provincial branches of the telecommunications company shall conduct audits in accordance with internal management regulations and decide whether to reduce or exempt the prestigious account charges."
However, Ms. Peng, who is in Deyang, did not feel the point of "the transfer of phone numbers between immediate family members can enjoy fee reduction."
She told reporters that after her family's mobile phone number became a "beautiful number", she was not only required to deposit 1,000 yuan in advance, but also to sign a 10-year usage agreement.
"The agreement says that you cannot port your number to the Internet during the period of use. What is the basis for such a requirement? After using the number for so many years, it became a'pretty account' overnight, with additional restrictions such as pre-stored phone charges and online time. I accept No." Ms. Peng said frankly that she didn't intend to handle the network transfer business, but "it is my freedom to switch to the Internet. If I sign a 10-year use agreement, the nature will be different, and I will feel forced."
In anger, Ms. Peng chose to refuse to sign this agreement. Therefore, Ms. Peng has not been able to complete the number transfer process for more than 5 months.
After Mr. Song's mobile phone number in Chengdu became a "beautiful number", he was also told that he must pre-deposit 2,400 yuan for his phone bill and consume more than 120 yuan a month.
The reporter visited the China Mobile Yuxin Cooperative Business Office in the East District of Panzhihua City. In its "Pretty ID" implementation standard, the "Pretty ID" is divided into 6 levels. According to the different degrees of "Pretty", the pre-stored call charge of the number is from 100 yuan. It ranges from RMB 30,000. All levels of "pretty account" must be used online for 20 years. During the period of use, the account cannot be transferred or the number can not be transferred to the Internet.
Who decides the "beautiful name"?
Operators’ own behavior, many ordinary accounts in the past have now been upgraded to "pretty accounts"
Ms. Peng is also very puzzled by the standard of "beautiful number", "My number is nothing special, that is, there are two 1s at the end of the number, which can be divided into a beautiful number?" And Mr. Wang from Xichang and Mr. Song from Chengdu also have The same doubts.
On the afternoon of March 4, all media reporters from the Sichuan Daily called the 12381 public service telephone platform of the Ministry of Industry and Information Technology for consultation. The operator No. 6031 replied that the Ministry of Industry and Information Technology currently does not have any regulations on "pretty names". Socio-psychological expectations and the company’s own behavior."
So what kind of number will be designated by the operator as a "pretty number"?
A staff member of a mobile company said that the "pretty ID" is divided into different levels by the company's internal system according to the serial number or order of the number. The level is different, and the usage conditions such as pre-stored call charges, tariff packages and online time are also different. .
However, the staff member said that it is not clear what sort of arrangement will be divided into. "The number is automatically displayed after entering the system whether it is a beautiful number or a few levels." "In the past, many were not "beautiful numbers." 'Numbers have now been upgraded to'pretty numbers', and the corresponding levels are getting more and more points." The staff member said.
All media reporters of the Sichuan Daily found through the online business hall of China Telecom’s Sichuan branch that the so-called “auspicious account” on the page of “Auspicious Account” (also known as “Auspicious Account”) is diverse, including more traditional ones. There are also those with overlapping numbers such as "11", "33", and "77". "Auspicious number" has been dubbed "Smooth sailing", "Talent eight fights", "Prosperous future" and "Prosperity" and other different names. It will also be accompanied by advertising slogans such as "Integrating the time, the right place, the people, and the future is unlimited". Different "auspicious accounts" require pre-deposited fees and corresponding tariff package standards.
In a mobile business hall, the reporter browsed its "pretty number" implementation standards and found that in addition to the number in the number with a regular arrangement such as "6699" and "1112", there are "012" or "321" in the number in ascending or descending order The arranged numbers are also counted as "pretty names."
expert's point
Quietly upgrading "pretty account", private pricing and other behaviors violate the spirit of the basic contract
Operators unilaterally delineate a large number of "pretty names". Is this reasonable?
"Without the explicit consent of the parties, the operator unilaterally turns the user's mobile phone or landline number into a so-called'sweet account' and uses this as an excuse to impose barriers on the transfer. This is a change to the contract content without the parties' consensus. According to the relevant provisions of the Civil Code officially implemented on January 1, 2021, such changes are not legally effective; before the Civil Code takes effect, the Contract Law also clearly stipulates that changes to the contract require both parties to reach an agreement." March 10 In the evening, Lawyer Lin Xiaoming of Sichuan Yishang Law Firm said in an interview with all media reporters of Sichuan Daily that he changed the number that consumers have used for many years into a so-called "pretty number" without informing users, even if it is the internal rules of the operator. , Nor should it break through the scope of the contract signed by both parties of equal subjects in the Civil Code and Contract Law.
"What's more, this method of categorizing'beautiful names' itself is suspected of violating public order and good customs, guiding bad social morals and violating the principle of fairness, and should be stopped." Lin Xiaoming believes.
Shi Jiang, a professor at the School of Public Administration of Sichuan University, believes that even if the relevant departments have not specifically defined the "beautiful account", the operators will upgrade the "beautiful account" without informing users and set prices privately, which violates the basic contractual spirit of the commercial field. “Restrictive policies should be formulated for communication products, and specific standards should be formulated for what kind of numbers can be used as a'pretty account' and how to charge for a'pretty account'.” In addition, Shi Jiang believes that it is necessary to ensure that the market is fair and just, but also To ensure consumers' right to know and choice space.
"Which numbers are determined to be'sweet numbers', relevant departments or enterprises should inform consumers in advance through hearings and other methods, and ask for opinions; how to charge should also be publicized in advance."
As the administrative department does not currently have a definition of “famous account”, the staff of the 12381 public service telephone platform of the Ministry of Industry and Information Technology suggested that if an operator refuses or obstructs the handling of transfer and other related services in the name of “famous account”, consumers can appeal to telecommunications users The acceptance center appealed, "In addition to the Ministry of Industry and Information Technology, all provinces also have this acceptance center. No matter whether the number used is Telecom, China Mobile or China Unicom, the appeal can be made. The phone number is +12300." The service staff further stated that if you appeal If the acceptance center fails to mediate successfully, the user can continue to report to the communications administration of the province where he is located.
latest progress
Before publishing, the reporter was informed that after Mr. Wang Xichang complained, the pre-deposited phone bill was exempted and the account was successfully transferred.
After Ms. Deyang Peng complained to the service hotline 12381 of the Ministry of Industry and Information Technology, she received a call from the local telecommunications company saying that “the account can be transferred and the pre-deposited call charges can be waived”, but the other party did not respond directly to complaints such as “restriction on number portability”.
Ms. Peng hopes that the transfer problem of her own number can be resolved as soon as possible. "After all, the number has been used for so many years, and social accounts and various personal information are all this number. If you can’t transfer your account, you must cancel your account and change your number, which will bring work and life. It’s too much trouble!"