Rights protection in the online education market has become an "old problem"
With the rise of online education outlets, a large number of online education platforms have ushered in a period of development dividends.
But behind the popularity of online education is the dilemma that consumers are frequently blocked from defending their rights.
In January this year, the China Consumers Association released the "Top Ten Consumer Rights Protection Hotspots in 2020".
Among them, in the past year, with the rise of Internet consumption, online education and other "cloud" consumer rights protection have been prominent.
So, how should consumers "avoid pits" for the frequent issues in the field of online education?
Experts say: strengthening administrative supervision is imperative
According to the “Dianshubao” e-commerce database of the Net Economics, there were 111 financings in my country’s online education sector in 2020, with a total amount of more than 53.93 billion yuan, the highest in the past five years. The total amount exceeded the previous four years (2016). -2019) the total amount of financing.
Competition on online education platforms has intensified.
In this regard, Chen Liteng, an online education analyst at the E-Commerce Research Center of the Net Economics, said that the crazy intervention of capital, the exaggerated advertising, and the brutal growth of the company have resulted in uneven quality.
For online education companies, only by creating high-quality teaching content and a complete education system can they go far.
Regarding industry chaos such as online teacher qualification fraud, false propaganda, and difficulty in canceling contract refunds, the China Consumers Association pointed out that on the one hand, online education platforms need to return to education as soon as possible from capital competition, strengthen industry self-discipline, and provide consumers High-quality services; on the other hand, it is also necessary for relevant departments to further strengthen administrative supervision, jointly with consumer associations and other relevant social organizations to formulate online education service standards, consolidate the protection of the rights protection system, and standardize the development of the online education market.
Lawyers Weapon: Consumers need comprehensive research and judgment platform qualifications
At the consumer level, what should consumers do if they encounter problems such as false propaganda of online education institutions, unqualified teachers, low quality of online courses, or bankruptcy of institutions?
In response to these issues, the reporter interviewed Yan Chuang, a partner of Beijing Zhongwen Law Firm.
Yan Chuang said that if consumers encounter agencies suspected of false propaganda and other acts, they can complain to the Market Supervision and Administration Bureau and request corresponding treatment.
At the same time, consumers can request the termination of the contract in accordance with the provisions of the Civil Code and claim that all payments should be refunded.
For consumers who found that the quality of online lessons were not high, the effect of the lectures was not good, and the purpose of the contract could not be achieved after attending the class, Yan Chuang said that consumers can send to the institution and its staff in accordance with the provisions of Article 565 of the Civil Code The notice of termination of the contract and the request to withdraw from the class or refund the fee, and retain the corresponding evidence of communication.
In addition, Yan Chuang pointed out that online education institutions went bankrupt and went bankrupt, which is an institution's breach of contract.
As for tuition fees, you need to ask the institution to claim rights. If the institution involves more students and tuition fees, you can request the Market Supervision Administration or report to the local police station to claim the corresponding rights.
Yan Chuang suggested that when choosing an online education platform, don’t just look at its advertising, but also ask the platform to provide corresponding information, check the business registration information of the education platform company, whether there are administrative penalties, and whether there are a large number of consumer education contract disputes and litigation. And so on to conduct comprehensive research and judgment.