94.5% of local Chinese New Year respondents are satisfied with this year’s Spring Festival express service

　　New Year’s goods transportation replaces the movement of people 87.8% of the respondents can still feel the taste of the New Year

　　This year's Spring Festival, many people choose to celebrate the New Year on the spot, and the transportation of goods instead of the movement of people has become a new phenomenon in the Spring Festival.

According to the monitoring of the express big data platform of the State Post Bureau, during the Spring Festival (February 11-17), the postal express industry across the country collected and delivered 660 million parcels, an increase of 260% year-on-year.

　　The Spring Festival holiday has just ended. The China Youth Daily Social Survey Center and the Social Survey Center (wenjuan.com) conducted a survey of 2016 respondents, showing that 94.5% of the on-site New Year’s Satisfied with the service, 87.8% of the local Chinese New Year interviewees said that they can still feel the taste of the new year by replacing the flow of people with the transportation of goods.

　　Among the respondents, 29.4% were from first-tier cities, 40.4% from second-tier cities, 18.8% from third- and fourth-tier cities, 8.0% from urban or county towns, and 3.4% from rural areas.

Respondents who celebrated Chinese New Year in situ accounted for 84.8%.

　　96.6% of local Chinese New Year respondents sent and received express delivery during the Spring Festival

　　Zhao Meng (pseudonym), who lives in Chaoyang District, Beijing, purchased a lot of items during the Spring Festival. “I was thinking about changing to a new TV screen before the Spring Festival, so I can better watch movies and enjoy life at home during the Spring Festival. It arrived. I also bought an electric rice cooker online, which was also delivered during the Spring Festival."

　　In the survey, 95.4% of the respondents sent and received express delivery during the Spring Festival this year, and the proportion of respondents who spent the New Year on the spot was even higher (96.6%).

　　Liu Le, who works in Beijing, lives in Shandong. He did not go home for the New Year this Spring Festival, but he sent holiday blessings to his family through express delivery.

"I bought a foot bath machine for my parents and a gift for my girlfriend."

　　Statistics show that daily necessities (58.6%) and holiday gifts (57.9%) are the main items that respondents buy online during the Spring Festival. Others include: seasonal fruits and vegetables (41.1%), specialty products (38.9%), and electronic equipment (25.6%) And anti-epidemic materials (21.2%).

　　Wang Ni (pseudonym), who celebrated the Chinese New Year on the spot in Guangzhou, was born in Fujian. After her parents learned that she could not go home for the New Year, they sent her a lot of New Year’s goods. "I received pork and chicken from my parents several years ago , And home-grown vegetables, and received gifts from parents during the Spring Festival. The refrigerators and cabinets are full."

　　Wang Ni felt that although she did not go home for the New Year, every time she opened the courier from her hometown, she would arouse her thoughts of her family. "The bulging courier package contained the deep love of her parents."

　　In the survey, 82.1% of the respondents said that the New Year’s goods transportation replaces the movement of people and still makes them feel the taste of the year.

Among the respondents who celebrated the New Year in situ, this proportion was as high as 87.8%.

　　94.5% of local Chinese New Year respondents are satisfied with the express delivery service during the Spring Festival this year

　　Liu Li (pseudonym), who lives in Tangshan, Hebei, bought toys for her son before the Spring Festival. “I didn’t expect Spring Festival to deliver them, but the express delivery was delivered to my home on the 30th day of the new year. The child was very happy when the delivery was opened, and the delivery was not closed during the Spring Festival. ,Very convenient".

　　In the survey, 49.9% of the respondents said that during the Spring Festival this year, express delivery was much more convenient than in previous years, 43.8% of the respondents felt that it was almost the same as before, and 6.4% of the respondents felt even more inconvenient.

　　Lu Ming (pseudonym), who lives in a county in Guizhou, found that many express companies this year proposed not to close during the Spring Festival, and the speed of warehouses and logistics was the same as usual, but at the delivery point, some express services did not keep up and did not deliver in time. "It may be due to the shortage of manpower during the Spring Festival, but I feel that since the sign of not closing is played, all links should be kept up."

　　In the survey, 93.3% of the respondents were satisfied with the express delivery service during the Spring Festival this year, and 31.8% of them were very satisfied.

Interactive analysis found that respondents in first-tier cities and second-tier cities were more satisfied with 94.4% and 94.6%, respectively, followed by third- and fourth-tier cities (92.9%). Respondents in towns, counties and rural areas were relatively more satisfied Low, 86.4% and 85.5% respectively.

　　He Guang (pseudonym), who lives in Huizhou, Guangdong, said that in the past, every year before, the express delivery would successively announce the news of the suspension, and he would not shop during the festival. But this year, many merchants and express companies have launched the holiday not closed. The service feels very convenient, so I bought a lot of daily necessities online.

"Merchants ship as usual, and the things I buy are delivered by several different express companies, most of which are at the same speed as usual."

　　Lu Ming felt that many people celebrated the New Year on the spot during the Spring Festival this year, and the express delivery industry also launched non-closing services, but all aspects of logistics and transportation need to be coordinated, "especially in some counties, to better ensure the normal delivery of express delivery. Shipping is still very important."

　　For express delivery services during the holiday season, 60.7% of the respondents hope that the transportation and delivery links can be effectively connected to increase the speed, 57.8% of the respondents look forward to solving the "last mile" service, and 47.6% of the respondents suggest adding intelligent delivery transportation System, 46.5% of the respondents want to provide after-sales and customer service for express delivery, and 27.5% want to protect the rights and interests of express employees.

　　China Youth Daily·China Youth Daily reporter Sun Shan