The hot pot restaurant involved in the incident issued a "Consolation Award" to the aggrieved employees
Our reporter Wang Qipeng
A video of "Waiter reminding customers to spend reasonable to avoid wasting and being scolded" has recently caused heated discussion on the Internet.
The video shows a pair of young men and women insisting on adding dishes while eating at a hot pot restaurant in Fengtai District, ignoring the waiter's reminder to avoid waste, and slapped the table and shouted "I'm happy" "Can you control it?"
Yesterday, the restaurant Haoye Yangxiezi Hotpot Liuliqiao Branch issued a statement of apology, saying that it had waived the order for customers and apologized.
The person in charge said that the restaurant will insist on guiding customers to eat reasonably, eliminate waste, and issue "consolation prizes" to aggrieved waiters.
Controversy: The waiter was criticized as "not sensible"
"You have ordered so many dishes, I hope you can eat well, but don't waste it." "I want to order, I am happy, what's the matter?" Recently, a paragraph "The waiter reminds customers to consume reasonably to avoid waste and scolding" Video has sparked heated discussions on major platforms.
"Are you going to end it? Don't eat!" In the video, the customer pats the table, gets up and leaves, leaving a table full of dishes.
The video of just a few tens of seconds has caused a lot of waves on the Internet.
On many short video platforms, many netizens condemned the food waste of customers, but some people pointed the finger at the waiter and the restaurant: “This waiter is very noisy” “I am facing the guests” “This is not a reminder. Harassment"...
This scene took place in the Haoye Yangxiezi Hotpot Liuliqiao Store in Fengtai District.
Yesterday, Cai Chaojie, spokesperson of Beijing Haoye Catering Management Co., Ltd., told reporters the ins and outs of the matter.
He said that the waiter in the video is an old employee who has worked in the store for 5 years, and the restaurant has been training staff to guide customers to order appropriate meals to avoid waste.
After the incident, the waiter was greatly affected, and some people even gave the restaurant "bad reviews" online.
Fact: The two ordered over 1,000 yuan dishes
Cai Chaojie introduced that the scene in the video took place during dinner on February 15.
The two guests ordered a total of more than 1,000 yuan of dishes, far exceeding the normal appetite of the two.
“The customer ordered too much the first time they ordered. The waiter was afraid that they would not be able to eat, and reminded that there was half of the dish, but the customer insisted on ordering.” Cai Chaojie said, 20 minutes later, the customer ordered the second time and the waiter watched When there were a lot of leftover dishes on the table, I was persuaded, but the customer still did not accept it.
It was not until the third time that the customer wanted to add more dishes and the waiter persuaded again that the scene in the video happened.
Cai Chaojie introduced that the two customers ordered more than 20 kinds of shabu and cold dishes, totaling 1,125 yuan, but many of them have not been touched.
That night, the restaurant apologized to the customers, waived the order, and packaged the dishes that the customers did not move.
But the customer did not take away the packaged dishes.
Cai Chaojie said that the average per capita consumption of Liuliqiao shop is 140 yuan, and two people can eat well for about 300 yuan.
Restaurant: Will persist in persuading to avoid waste
Yesterday, Haoye Catering Management Co., Ltd. issued a statement of apology, “Our company apologizes to the customer’s client. Because the waiter has repeatedly advised reasonable consumption to make customers feel uncomfortable, it has failed to give you a satisfactory dining experience.” The statement stated that the company has 15 years of experience We have been pushing for small pot bottoms and half dishes, and will continue to practice the concept of "allowing customers to order dishes reasonably and eat well" in the future, while improving the communication skills of service staff and strengthening staff training to avoid such incidents.
Cai Chaojie introduced that guiding customers to order reasonably is one of their service processes.
From the moment the customer is seated, the waiter will introduce that there are small pot bottoms and half dishes in the store to avoid waste.
"The waiter was only performing services according to the company's procedures." The reporter learned that the waiter in question was still working and the company would also provide her with a "consolation prize."
In order to effectively prevent food and beverage waste, the "Regulations of Beijing Municipality on the Elimination of Food and Drink Waste" are publicly seeking comments, which clearly stipulates that catering service operators should set up persuaders to remind consumers to order and take meals in an appropriate amount. Remind and persuade behavior.
Stopping food waste mainly relies on "unit responsibility and individual self-discipline."
In response to consumers’ disobedience to advice, Zhang Xiaomei, a researcher at the Institute of International Law of the Chinese Academy of Social Sciences, suggested that catering service entities can be given greater autonomy, such as charging service fees, food waste disposal fees, etc., and establishing “who wastes who "Pay the bill" mechanism.