A Samu vehicle (illustration).

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Clément Follain / 20 Minutes

  • Paul Dos Santos explains that he contacted Samu on Saturday February 13, because his father felt bad.

  • The help never arrived, because of the regulator doctor who forgot to send them, denounces this inhabitant of Pujols.

  • The Agen-Nérac Hospital Center confirms "that the triggering of the emergency vehicle was not effective".

What exactly happened last Saturday February 13 in Pujols (Lot-et-Garonne)?

Paul Dos Santos accuses Center 15 of having "forgotten" to send help, after having contacted them when his 90-year-old father was showing signs of respiratory failure.

"I called the Samu, and the regulator told us that he was sending help, firefighters in this case ... But they never arrived" he denounces in the columns of the

South West

.

The nonagenarian ended up succumbing in the evening, in the arms of his son.

Paul Dos Santos, very shocked, denounces a "dysfunction" on the part of the regulatory doctor he had on the phone, who would not have sent help.

He filed a complaint against him.

"An internal investigation in progress"

Contacted by

20 Minutes

, the Agen-Nérac Hospital Center confirmed that the 15th “took charge of a call from a 90-year-old man in respiratory distress” on the evening of February 13.

"The decision to trigger an intervention of a rescue vehicle and assistance to victims was taken by the regulator", ensures the establishment.

But the patient did die at his home "without help having arrived on the spot".

The hospital also confirms that a “first contact between the patient's son and the regulator doctor took place in the evening”.

The Regional Health Agency was alerted to “this serious adverse event related to care” and “an internal investigation is underway.

"This investigation confirms for the moment" that the triggering of the emergency vehicle was not effective.

"

"Immediate measures have been put in place pending the results of an in-depth analysis of this event" continues the hospital, which adds that "a meeting has been proposed to the family".

Miscellaneous

Paris: An investigation opened after the death of an elderly person and the intervention of the Samu

One year suspended sentence required against a permanent staff member from Samu for the death of a woman

  • Aquitaine

  • Agen

  • Samu

  • Health

  • Emergency room

  • Society