The third-party platform purchases a lot of tricks: you can buy train tickets as long as you spend money and fill in the wrong ID

　　The reporter found in the investigation that complaints against third-party ticketing platforms are endless, and consumers often “spend more” and “don’t worry”: the default is to bundle value-added services; it is difficult to refund tickets, slow refunds, and falsely promote sales of members; Consumers also face the risks and pitfalls of information leakage and additional charges when enjoying the convenient ticket purchase service of the seemingly third-party platform...

　　"Can I modify my ID number?" "No!" "Can I get a refund?" "No!" "Can I get on the bus?" "No!" "Then I will give away more than two thousand dollars for nothing? Did you give it to you?" "Uh... OK!"

　　Recently, the cross talk actor Dabing published a video on the Internet, exposing the "ticket tyrant" behavior of a third-party online ticketing platform: Ms. Huang bought a high-speed rail ticket worth more than 2,000 yuan on an online travel platform, because she made a mistake in haste After receiving two ID numbers, they encountered the "three-strike" of "numbers cannot be changed", "cannot be boarded" and "money cannot be refunded".

　　The Xinhua Daily Telegraph reporter's investigation found that Ms. Huang's experience was not an isolated case. When the reporters bought tickets on multiple platforms, they were also caught in the dilemma of "money and ticket empty".

　　Under the real-name system, why can I still buy tickets if I fill in the wrong ID number?

The Spring Festival travel season has arrived, what are the "pits" in the third-party ticketing platform?

How can consumers break out of the vicious circle of "spending more" and "not worrying about"?

The reporters have begun their investigation.

Two thousand yuan wrong on the ID card to be "floating"

　　Ms. Huang told reporters that this is the first time she has bought tickets by herself in recent years.

"In order to save trouble, I want to buy directly on WeChat." Ms. Huang said, the page automatically jumped to the "Same Trip" applet, and the system reminded her to pay 15 yuan to use the "Exemption Channel" when placing an order.

　　Out of the mentality of "want to save trouble" and "spend a little more money to enjoy better service", Ms. Huang spent a total of 2065 yuan to purchase a business seat from Changsha South Railway Station to Beijing West Railway Station through the "check-free channel" For high-speed rail tickets, the platform then displays "ticket issued successfully" and the seat number is also displayed in the order details.

　　But when Ms. Huang went to the high-speed rail station to pick up the ticket, she learned that there was no relevant ticket purchase information under her name, and she discovered that she had entered the wrong ID number when buying the ticket.

"I asked the customer service of the ticket purchase platform. He asked me to go to the ticket window of the station to apply for a refund, but the window said that the ticket could not be found, and I needed to contact a third-party ticket purchase platform." Ms. Huang contacted "Same Trip Travel" again and proposed Requests for refund or modification of ID number were rejected by the customer service.

　　Based on Ms. Huang’s argument, the platform provided a solution to refund Ms. Huang’s 15 yuan "exemption of verification" service fee and give away two 50 yuan train ticket vouchers.

Ms. Huang said that she could not accept it, and raised several questions: How does the platform complete the ticket issuance when the identity information is incorrect?

Whose ticket is it?

Since the ticket cannot be refunded, where did the 2,000 yuan purchase price go?

　　Zhong Wenke, a lawyer of Hunan Furong Law Firm, believes that although the platform mentioned in the disclaimer that “the ticket purchaser should bear the losses caused by the error in the information provided”, this format clause obviously reduces the merchant’s own obligations. Nor has it taken reasonable measures to remind consumers to pay attention to this clause, so merchants are obliged to help consumers with subsequent processing such as refunds and changes.

Why can I still buy tickets when I fill in the wrong ID number under the real-name system?

　　China Railway’s official ticketing platform “12306” shows that “According to the relevant regulations on railway real-name ticket purchases, the ticket, certificate, and person can only be purchased and boarded. At the same time, in order to effectively combat the illegal acts of hoarding and scalping tickets, the railway department approved The identity authentication authority has verified the identity information of registered users and passengers. "Users must pass identity verification and mobile phone number verification before they can purchase tickets normally.

　　The reporter discovered during the investigation that platforms such as "Where to Travel" and "Travel on the Same Trip" provide "exemption from verification channels", which not only charge extra fees, but also have "superior operations"-tickets can be successfully purchased without identity verification.

Some platforms even induce consumers to purchase the service.

　　When a reporter used the wrong identity information to buy a ticket through the "exemption channel" of an online travel platform, he was told that "the passenger failed the identity verification."

The transaction was supposed to be suspended, but an "exemption from verification" order appeared automatically on the page. The platform increased the service fee and guided the reporter to continue to pay. In the end, the reporter successfully used the virtual identity and spent 11 yuan to buy one at the original price 2 Yuan train ticket.

When I clicked "Refund", I was prompted again, "This ticket is issued through a manual channel. Online refund is not supported for the time being. Passengers can go to the railway station window with a valid certificate to apply."

　　In order to verify the relevant situation, the reporter called China Railway 12306 customer service and learned that if personal information such as name, ID number and other personal information is wrong, the station will not issue tickets, and the ticket buyer needs to contact the third-party platform to solve it.

12306 is not responsible for accepting disputes arising from exchanges on third-party platforms.

But when the reporter contacted the third-party platform, its customer service suggested that the reporter use 12306 for follow-up processing.

　　At this point, the reporter has completely walked into the "wrong circle" that Ms. Huang fell into.

　　According to Zhong Wenke and other legal persons, the third-party ticketing platform provides "check-free access", and even uses wrong identity information to complete the "ticket issuance", which is a clear violation of the "Railway Passenger Ticket Real-Name System Management Measures" that "the purchaser shall provide "True and accurate valid ID information of passengers".

There are many "pits" on third-party ticketing platforms

　　"The train is'stopped for some reason', and the train ticket is refunded for free, but the acceleration package of dozens of yuan will not be refunded." "The platform does not allow online refunds, but it provides a refund service of 15 yuan per ticket." "I spent money to buy a member, but I found that none of the privileges can be used." "The refund was not paid for almost 20 days. Hundreds of people lined up online"...

　　The reason why consumers are willing to buy tickets at a higher nominal price is more because they are willing to pay for the "ticket purchase success rate" or "ticket purchase convenience".

However, the reporter found in the investigation that complaints against third-party ticketing platforms are endless, and consumers often "spend more" and "don't worry": the default is to bundle value-added services; it is difficult to refund tickets, slow refunds, and false promotional sales. Member; Consumers are also facing the risks and pitfalls of information leakage and additional charges when enjoying the convenient ticket purchase service of the seemingly third-party platform...

　　"I encounter after-sales problems after purchasing tickets on third-party platforms. The most common solution given by the customer service is to let me log in to 12306 for operation. Since it needs to be processed through the official platform, why not choose the official website at the beginning of the ticket purchase? "Netizen Xiao Li said.

　　Anqi Shu, a lawyer at Hunan Xiangda Law Firm, said that the essence of a third-party ticketing platform is actually a kind of "purchasing" behavior, that is, users entrust the platform to purchase train tickets with specific identification information.

But because some platforms conceal “cats and tricks”, she suggested that consumers choose safer official channels.

At the same time, the market supervision department should strengthen the supervision of third-party online booking platforms in accordance with the law to safeguard and protect the legitimate rights and interests of consumers.

　　The reporter was informed that after related rights protection videos and articles were posted on the Internet and caused heated discussions, "TongJing Travel" has now apologized and refunded Ms. Huang.

Relevant legal experts said that "ticketing loopholes" cannot stop at an apology. All third-party ticketing platforms should conduct self-examination as soon as possible and actively repair and improve "system problems" that are unfavorable to consumers.

(Reporters Zhang Ge, Shi Weiyan)