client, Beijing, December 30th. Today, the 2021 Spring Festival trains officially opened.

It is estimated that the national railway will send 407 million passengers during the Spring Festival transportation in 2021.

Are there adequate preparations for the Spring Festival travel under the epidemic?

What are the new changes in ticket purchase?

Let's find out together.

Data map: There is a long queue of passengers waiting for the ticket check in the waiting hall of Fuzhou Railway Station.

Photo by Zhang Bin


Online sales service start time is advanced to 5 o'clock every day

  The 2021 railway Spring Festival transport will start on January 28 and end on March 8. It will take 40 days. The national railways are expected to send 407 million passengers, with an average of 10.18 million passengers per day.

  In accordance with the arrangement of train tickets being sold 30 days in advance, on December 30, 2020, the railway department will start to sell train tickets for the 2021 Spring Festival.

On January 6, 2021, the train tickets for February 4 (the lunar new year) will be grabbed; on January 12, the train tickets for February 10 (the twenty-ninth lunar month) will be grabbed; on January 13, the train tickets will be grabbed on February 11. Day (New Year's Eve) train ticket.

  What needs to be reminded is that this year's online ticket sales time has been extended.

  China Railway Group previously introduced that this year will extend the ticketing service time of the railway 12306 website from 6:00 to 23:30 daily and advance to 5:00 to 23:30 daily.

  In addition, the railway department synchronized the 12306 website and the offline window to change the rules, and the online ticket can also be changed for other trains before 24:00 on the day of the train.

  In terms of ticket refunds, the processing time for online ticket refunds has been optimized to 24 hours a day, and the deadline for refunds has been adjusted from 25 minutes before departure to before departure at the station.

  Passengers who purchase tickets in cash and have already taken the reimbursement voucher can first go through the refund procedures on the 12306 website and collect the refund money at any railway station across the country within 180 days.

  The station self-service ticketing equipment has added a refund function to meet the refund requirements of passengers who use electronic payment methods and have not exchanged paper reimbursement vouchers, and provide 24-hour service.

Data map photo by China News Agency reporter Yang Bo

Don't panic for the elderly, manual ticket sales are still reserved for you!

  Online ticket grabbing is becoming more convenient and faster, so can elderly people who don’t know how to access the Internet also get tickets smoothly?

  Don't panic!

This year, manual ticket sales must be reserved for the elderly!

  China Railway Group emphasized that this year, it will continue to carry out manual ticket sales at windows and manual service guidance for self-service ticket purchases. All manual windows support cash purchases to ensure ticket purchase services for the elderly.

  In addition, the 12306 system will automatically identify elderly passengers over 60 years old and prioritize lower berths.

  In addition to ticket purchase services that will be convenient for the elderly, elderly people who intend to "reverse" family visits this year will also have the opportunity to enjoy fare discounts.

  In order to actively respond to the national “reverse” family visit initiative, the railway department will guide passengers to travel on a staggered peak, accurately analyze the characteristics of the railway passenger flow during the Spring Festival transport in 2021, and further expand the scope of fare discounts and increase the fare Preferential margin.

  The discount range extends from temporary passenger trains, “reverse” trains with unpopular routes or directions, to “forward” trains with certain designated passenger trains, popular routes or directions. During the Spring Festival travel period, a total of 241 trains are covered, including 131 before the holiday. , 110 after the holiday; general-speed passenger trains from the original minimum discount of 55% for each seat category, expanded to a minimum of 20% off for hard seats, and a minimum of 50% for soft and hard sleepers. EMU trains from the original maximum discount of 20% to a minimum of 5.5% fold.

Data map: On December 26, in accordance with the requirements for the prevention and control of the new crown pneumonia epidemic, Wangjing Street and Donghu Street, Wangjing District, Chaoyang District, Beijing, carried out a two-day nucleic acid test for all members of the community.

Photo by China News Agency reporter Hou Yu

Don't forget to perform a nucleic acid test before traveling to these places!

  After the Spring Festival travel, it also means the arrival of large-scale population movements, which will undoubtedly bring a test to the prevention and control of the epidemic.

  Is the railway epidemic prevention work ready for this year?

  In this regard, the person in charge of the Transportation Department of China National Railway Group introduced that the transportation capacity arrangements and ticket purchase services of the railway department will take overall consideration of prevention and control needs to strictly prevent the spread of the epidemic.

  In addition, the railway department will start from the source of ticket sales, strictly control the overcrowding rate of trains, reserve seats for heat-generating passengers, and hand over them in a timely manner.

  At the same time, it needs to be reminded that due to sporadic outbreaks in some areas, passengers must learn about the relevant epidemic prevention requirements in advance.

  For example, in accordance with Beijing's current epidemic prevention requirements, people in medium-risk areas are not allowed to leave Beijing in principle. If they need to leave Beijing, they must hold a negative nucleic acid test certificate within 7 days.

  Prior to this, the official Weibo of China Railway Shenyang Bureau Group Co., Ltd. Dalian Station also issued a notice on the 22nd, stating that according to the requirements of the Dalian City to coordinate the promotion of the prevention and control of the new crown pneumonia epidemic and the economic and social development work headquarters, it is indeed necessary from now on. Passengers leaving by train must hold a certificate of negative nucleic acid test within 7 days. Those who cannot provide relevant certificates cannot enter the station and board the train.

  The notice also emphasized that passengers should prepare the "Liaoshitong Health Code" and the "State Council Epidemic Prevention Itinerary Card" in advance for travel, and perform temperature and card code dual-tests as required when arriving at the station.

Data map: People crowded in Xi'an North Station.

Zhang Yuanshe

Avoid these traps when buying tickets online!

  Every year during the Spring Festival travel ticket grabbing period, there is also a high incidence of various related fraud cases. The following common traps should be avoided:

  1. Fake websites steal personal information

  The criminals created a copy of the 12306 website or fake ticket purchase website, requiring ticket buyers to enter bank card account numbers, passwords, verification codes and other information to defraud money.

  2. Fake customer service, refund refund

  Fraudsters pretend to be the official customer service to inform passengers that the ticket purchase is unsuccessful and requires a refund, and a refund link is attached.

When passengers click on the link, they need to enter personal information, bank card number and password as prompted, and then criminals wait for the opportunity to commit fraud.

  3. Trojan horse hidden in ticket grabbing software

  Criminals disguised viruses and Trojan horses as ticket-grabbing software, and spread them on social networks under the guise of "free" and "seckill" to attract users to download and install.

Once it is recruited, the malware can secretly intercept the user's personal information, causing economic losses.

  4. The concealed option of ticket grabbing software makes people spend more money

  In previous years, many passengers who used ticket-grabbing software to buy tickets found that the actual payment was higher than the official website fare.

This is mainly because when passengers buy tickets, some ticket-grabbing software shows that the acceleration package is checked by default, and passengers will ignore it if they are not careful, causing those who do not need the acceleration package service to spend more money.