Community "Mobile Class" Elders enjoy learning
The social worker service station pays attention to the needs of the elderly for travel, medical treatment, appointment, payment and other needs to help the elderly enter the "intelligent age"
During the new crown pneumonia epidemic, many elderly people encountered difficulties in using "health codes". Recently, many cities have launched channels without health codes.
In Guangzhou, many communities provide "mobile class" services for the elderly to teach the use of WeChat.
On the morning of October 28, at the Dadong Street Social Worker Station, more than 10 students from the Computer Service Agency of Guangzhou Public Utilities Senior Technical School were giving lessons to 14 elderly "students" in the community.
According to a micro-survey conducted by the Guangzhou Daily "Huacheng Friends" in collaboration with a number of social work organizations, more than half of the 589 elderly surveyed expressed their hope to "learn as many smart technologies as possible."
Text, picture/Guangzhou Daily all-media reporter Lin Lin, Su Zan planning/Guangzhou Daily all-media reporter Ji Shenling
Phenomenon: Elderly people have difficulty in using "health code", all regions actively seek solutions
"I must learn the Suikang code!" In a mobile phone class, Aunt Zhou tried to operate the Suikang code according to the steps told by the volunteers, and told reporters: "I often take my granddaughter out and go to the hospital because I can't With the Suikang code, I often have to look for help everywhere." Although most passers-by are willing to help, she still thinks "It's best to rely on yourself."
The phenomenon that the elderly encounter difficulties in using the "health code" has attracted attention, and various places have begun to actively seek solutions.
Following Wuxi’s opening of channels without health codes for the elderly, Xi’an, Xiamen and other places have recently launched channels without health codes in stations and hospitals. Those who are unable to receive the health code only need to fill in the "Epidemiological Investigation Commitment". Can enter smoothly.
At the same time, Shanghai has innovatively implemented the "AI + code with the application". Registered citizens can automatically identify their identity, take a temperature test and verify with the application code by "swiping their face".
The reporter visited many places in Guangzhou where the Suikang Code was required and found that corresponding measures were taken.
Nie Keyan, director of the Audience Service Department of Guangdong Museum, said that for groups including the elderly who do not have or do not use smart phones, the museum arranges personnel on site to help them make basic preparations for entry and travel.
According to the staff of Xinghai Concert Hall, for the elderly audience who cannot provide Suikang code to enter the venue, the on-site staff will guide and assist them to fill in the personal information collection form.
In addition to the Suikang code, the elderly who enter and exit these public places also face difficulties brought about by other intelligent services, such as reservations, ticket purchases, and ticket refunds.
At the main entrance of the Guangdong Provincial Sun Yat-sen Library, the security guard told reporters that you must make an appointment to enter the library.
The reporter saw that there was a poster explaining the online reservation process and a notice of the phone number for entering the museum.
According to the staff of the Guangzhou Library, it is necessary to make an appointment and show the Suikang code to enter the library. The library arranges staff at the door to help the elderly make on-site appointments on the public account. The borrowing and returning facilities at the door also have staff to assist the elderly. If the reserved places on the day are full and the elderly need to borrow books, they can write down the titles of the books and let the librarian look for the books on their behalf.
Nie Keyan said that while developing intelligent facilities, the Guangdong Museum is also simultaneously developing traditional methods: “We also provide telephone appointment channels when making appointments online; WeChat guides are convenient for people who use smartphones, while continuing to use manual Explaining method and traditional navigator."
Elderly: most afraid of loss due to operation errors, more willing to seek help from social workers
Recently, Guangzhou Daily "Huacheng Friends" conducted a micro-survey with a number of social work organizations. When answering "What are the factors that affect learning and familiarization with intelligent information technology", 56.37% of the elderly believe that the technology itself is more complicated, and half of the elderly are worried Operation error.
Zhitao, a social worker at the Jianshe Street Social Worker Service Station, found in his work that the elderly who are not proficient in operating smart phones are mostly due to the number of operating steps.
At the same time, elderly people are also worried about operating mistakes causing property losses or damage to mobile phones.
Zhitao said: "Now that mobile payment is popular, the elderly want to use it, but they are worried about traps."
On October 25, the Guangzhou Municipal Committee on Aging released the “Guangzhou Aging Career Development Report and the Data Manual for the Elderly Population in 2019”, which showed that telecommunication fraud crimes against the elderly were severely cracked down. The success rate of urban two-level anti-fraud centers in discouraging them reached 98.7%. Recover 605 million yuan in losses for the deceived masses, mainly the elderly.
Teacher Ye Teacher of the Computer Service Agency of Guangzhou Public Utilities Senior Technical School emphasized that in community service, they have provided anti-fraud courses for the elderly many times, and also helped the elderly check whether there is malware on their mobile phones and remind them not to Too much money is deposited in the WeChat wallet, and it is recommended not to bind a bank card to WeChat.
"Some elders are willing to try mainstream intelligent methods, and some are reluctant to change themselves due to social changes; some elders want to learn, but have a bad memory and often forget." Zhitao said, although family members are also I can teach them, but some steps need to be explained many times to make the elderly understand, and repeated many times to make them remember. Sometimes family members lack patience in the communication process, and the elderly will have the idea of "not bothering family members", and even more Willing to turn to social workers.
Measures: "Community Support Plan for Elderly Elders Living Alone in the Community" to assist the elderly in seeking medical treatment
On October 23, the Ministry of Civil Affairs held a regular press conference for the fourth quarter of 2020 in Beijing. Li Banghua, deputy director of the Department of Elderly Services of the Ministry of Civil Affairs, proposed to focus on the elderly and promote solutions to the intelligent technologies encountered by the elderly in civil services The difficulty is mainly to strengthen training and guidance to help the elderly overcome the difficulties that they cannot use, dare not use, and cannot use smart technology.
The second is to continue to retain manual services and face-to-face service in the field of civil service, and to cooperate with relevant departments to conduct in-depth research on the difficulties encountered by the elderly in smart technology, improve the ageability of smart products related to the elderly, and meet the needs of the elderly in travel, Demand for medical treatment, appointment services, online consumption, etc.
The reporter learned that most of the social work service stations' counseling for the elderly are dedicated to solving the above-mentioned problems.
According to Lin Jieshan, a social worker at the Nonglin Street Social Worker Station, “Some elderly people do not have a smart phone or are unfamiliar with the operation of smart phones. It takes too long and laborious to queue up to the hospital for registration.” Therefore, “Community Elderly Living Alone Elderly Accompanying Support Program "Online appointment registration is specifically for the elderly in need. In addition, the program provides services such as assistance in purchasing medicines and medicines, accompanying medical treatments, and obtaining medical care information for the elderly living alone.
After conducting a questionnaire survey on the mobile phone class of Dadong Street Social Worker Station, 14 elders learned that all elders have the need to use mobile phones to make appointments for medical treatment. Among them, 11 have learned to register online, 6 learned to report to the hospital, and 5 Will check the inspection results.
The 79-year-old Auntie Kong was called "the representative of science" by Xie Mengyi, a social worker at the Dadong Street Social Work Station.
As soon as she finished her mobile phone class, she excitedly went to pick up daily necessities for group purchases.
She is proficient in all aspects of WeChat, travel, payment, and appointment. She also understands various online shopping methods. Recently, she is keen on community group buying.
"Now, I can place an order on my mobile phone for whatever I want," Aunt Kong said with a smile. "The more I learn on the smart phone, the more I want to learn. Learning is endless!
Viewpoint: The elderly can also participate in social innovation
"What do you think about not being able to use the smart functions or smart facilities/services of mobile phones?" In the face of the problems in the micro-survey, more than half of the elderly said "to learn as much smart technology as possible." 37.01% of the elderly feel that they are behind Even 8.11% of the elderly said "If I can't learn, I will try my best to go out."
An elderly person put forward in the questionnaire: "I hope to retain traditional life services and give the elderly sufficient learning time and transition", "More volunteers in public places to guide the elderly", "More publicity, more popularization, more improvements, and smart Life is easier and the psychological barriers of the elderly are eliminated."
"Entering an aging society, more and more elderly people have to face the difficulties brought about by intelligence." An industry insider said that the public should be tolerant to the elderly, whether it is their decline in learning ability or gradually disappear.
He emphasized that over-reliance on intelligence is likely to lose respect for the elderly and ignore the value of the elderly, especially their rich experience accumulated over decades of life.
"Many people think that people can only provide for the elderly when they are old, but I think that if a person is alive, even when they are old, they can create wealth, just like young people, even more than young people." Shanghai Jiao Tong University PhD supervisor, China Professor Xu Jialiang, Dean of the Institute of Public Welfare Development, said that elderly care and health preservation follow the laws of nature, but at the same time they may also create wealth for society. “Everyone has an innovative mission and responsibility, and the elderly can also participate in social innovation. ."