China News Service, Changsha, October 27th (Wang Haohao and Xu Zhixiong) There are no street lights at the exits of 5 buildings, and 6 charging piles cannot be charged... Various residents on the "Echo Wall" of Xihushan Community, Beiyuan Community, Huaichuan Street, Liuyang City, Hunan Daily disturbances are written on the blackboard prominently.

This is a special "wall" set up by Beiyuan Community in May this year to explore and solve the people's worries.

　　Built in 1994, Xihushan District with 1,136 households with 3562 people is located in the junction of urban and rural areas. It is built on the beautiful West Lake Mountain. It has 17 buildings with 44 units and 8 entrances and exits. It is the largest open old community in Liuyang.

However, due to the complex structure of residents, the messy environment, lack of property management and other factors, most residents in the community moved out of this place, and nearly 60% of the tenants were rented.

At the gate of Xihushan District.

Photo by Wang Haohao

　　"Thefts, labor disputes and even pornography, gambling, and drugs have occurred from time to time in the past." said Dong Wenying, secretary of the Party branch of Beiyuan Community who came to work in Beiyuan Community in 2011.

A statistical data shows that from 2015 to 2017, there were 15 cases of theft, fraud and drug trafficking in Xihushan Community, 45 cases of conflict resolution, 12345 complaints and 37 cases.

　　In order to change the status quo of the community and provide residents with a safe, harmonious and comfortable living environment, Beiyuan Community has been recruiting dedicated community service volunteer teams and other measures since 2017 to resolve neighbors’ disputes and resolve residents’ demands.

　　Since the beginning of this year, Liuyang City has taken "Party Building + Micro Grid" as the core to promote grassroots party building and social governance at the same frequency, build new bridges and new bonds between the government and the people, party members and the people, and strive to innovate grassroots social governance.

Huaichuan Sub-district takes the lead in Beiyuan Community to actively practice in combination with reality, and "Echo Wall" is one of the innovative measures.

　　The "Echo Wall" of Xihushan Community has not only the "Hey, please listen to me" section to listen to the annoyance of the citizens, but also the section of "What you said, we did it" and "I want to praise you" for community commissioners to Follow-up responses to the questions from the citizens, and the citizens' comments on the community volunteers.

Wang Xianggen replaced the light bulb in the corridor.

Photo by Xu Zhixiong

　　Dong Wenying said that on weekdays, some residents may not be able to find a good platform to reflect the problem due to the understanding of community staff, unaccustomed to direct contact with the staff, etc. The establishment of an "echo wall" means that the community takes the initiative to attack. Have the courage to accept the attitude of residents to question and supervise.

"In the beginning, the'Echo Wall' was set up at the gate of the community, but few residents reported the problem. Later we moved it to a wall beside the main road of the Xihushan community, and soon someone wrote their demands on the blackboard."

　　"My neighbor's small problems such as changing light bulbs, repairing water and electricity, etc., make me basic. Anyway, I am usually idle after retiring. The maintenance materials are provided by the community, and I can help others solve their troubles with my hands." 64-year-old this year Wang Xianggen, a resident of Beiyuan Community, volunteers to provide free water and electricity maintenance services to residents of various communities in Beiyuan Community every day.

　　Since the beginning of this year, Beiyuan Community has recruited volunteers from the community through micro-grid, cultivated and expanded the Xiaojudeng volunteer service team that had been established before. Currently, it has established poverty alleviation, home appliance repair, safety patrol, conflict mediation, off-campus counseling, Six teams of celebrations and celebrations.

Wang Xianggen is a member of the home appliance repair service team.

　　"Through a series of governance measures, a series of problems such as unlit street lights, poor drainage, and unavailability of gas have been solved. Now the community is clean and tidy, and the old houses have been renovated. Residents get along well and they often see residents surrounded. Chess and chatting.” Dong Wenying said that the current number of tenants in the community has dropped to 30%, and many heads of households have moved back to the community due to the improvement of the community’s environment. Only one theft has occurred in the community this year, dispute resolution and 12345 complaints. 2 each.

　　Up to now, the "Echo Wall" of Beiyuan Community has helped residents solve more than 90 various problems.

Chen Zhen, a member of the Huaichuan Sub-district Work Committee and an organization member, said that after the "Echo Wall" has achieved results, many urban neighborhoods have organized communities to come to exchange experiences. It is hoped that this model can be promoted in accordance with local social conditions and better serve urban residents. Well-off life.

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