Freeze the balance of the pass card, the store is closed and lost contact. Is this aquatic center still "inviting investment"?

　　The direct-operated store arbitrarily freezes the balance of the pass card by transferring the member to the store without an answer to the customer service call at the headquarters

The Yule Beibei store in Hualian, Huilongguan has been left unattended

　　The card for the children in the Aquatic Center was transferred to other stores without authorization, and they “run away” before enjoying the service directly operated stores... A reporter from the Beijing Youth Daily recently discovered that the "Yule Beibei" Aquatic Center has many stores After being complained by consumers for "losing connection", after being punished and monitored by industry and commerce and courts for many times, the company's operating department is still "secretly" soliciting franchisees.

　　event

　　Sudden closure of the Aquarium

　　Member is transferred to another store

　　Xiaohao’s mother told the Beijing Youth Daily that Yule Beibei Aquatic Center was founded by Beijing Yule Beibei Education Technology Co., Ltd.

In 2018, she paid a one-time fee of nearly 20,000 yuan for the child at the Yule Beibei direct-operated store in "Longjinyuan" in Changping District, Beijing, and issued a membership card with a total of 330 swims .

"It usually costs more than 100 to swim. If you apply for a card, you can swim for only 80 yuan." She said that the store staff also promised her that this pass card can be used at any Yulebei shop in the country.

　　According to official data from Yule Beibei, it has expanded more than 2,000 branches across the country since 2011.

Xiaohao’s mother said that the main slogan of Yule Beibei’s official website was “insisting on not fooling, focusing on baby swimming, and persisting in after-sales service”, which convinced many parents of the brand’s integrity and became the hottest parenting project at the time. .

　　But what Xiaohao’s mother did not expect was that in May of this year, she accidentally saw in Yule Beibei’s parent group that the Yule Beibei shop in "Longjinyuan" was closed and all members were transferred back to Longguanhua. News from the joint store.

　　"I checked my mobile phone and found that I hadn't received any notification to transfer to the store. I didn't know if it were not for the parents to tell each other." Xiaohao's mother said, she checked in the store and found that the store was closed and she was stuck. There are still 226 swims left without consumption.

　　Member Domi’s mother also issued a card in this store, recharged nearly 2,000 yuan, and the remaining 19 times did not consume.

She told the Beiqing Daily reporter that the store was closed in the Moments of Friends on April 13 and transferred the information of all parents in the store to the Yule Beibei store in Longguan Hualian without authorization.

　　Dormy’s mother said that many parents tried to call the person in charge of the "Longjinyuan" Yule Beibei shop, but the other party never answered.

So many people began to try to get an explanation from the headquarters of Yule Beibei, but the response they got was, "Although it is a direct store, the transfer can only be negotiated with the store." The official customer service promised to return to Longview Hualian's Yule Beibei. The store will open on July 1.

　　But the store has not opened normally yet.

Parents said that in August, the store's phone line was found to be busy, and the official customer service number of Yule Beibei was also unanswered.

　　Visit

　　The store involved in arrears rent

　　Headquarters phone cannot be connected

　　A reporter from the Beiqing Daily followed the parents to the third floor of Hualian in Huilongguan, and saw the Yule Beibei shop opened wide, but there was no one inside.

The desks and equipment were covered with dust, and the plaque of the "direct store" was standing on the cabinet.

　　Through inquiries to nearby stores, I learned that this store has been in its current state for two months and has been left unattended, except that the staff of Hualian Property will visit as usual.

　　At the same time, the parents discovered that their pass card in the "Yule Beibei" APP had been frozen, and the official reason for the freeze was that "the store did not pay any deposit".

　　"The direct-sale store did not pay the deposit, why did we freeze our card?" According to the statistics of parents, 116 members of the two stores involved have been contacted within four days. The total amount of the card frozen is more than 310,000 yuan. At present, the number of members participating in rights protection continues to increase, and the amount of losses is gradually increasing.

　　The property manager of Hualian Shopping Mall where the store involved is located told the Beijing Youth Daily, “Not only parents are looking for them, employees are looking for them, but we are also looking for them. They also owe us half a year’s rent, which is about 500,000 yuan." I have contacted Yule Beibei headquarters and store managers many times to discuss resumption of classes and business resumption of the store.

　　"At first the store manager was still willing to communicate, saying that he was coordinating with the headquarters for the extension of the member's work. But slowly began to refuse to answer the phone, until the "lost connection", the headquarters phone could not be reached." The duty manager said that there are parents currently When reporting the case, I also went to the industrial and commercial department for filing. If parents want to claim compensation from the mall, it is recommended to deal with it through judicial channels.

　　The staff of Longzeyuan Market Supervision and Management Office told reporters from Beijing Youth Daily that they found that the registered place and headquarters of Yule Beibei were "completely disconnected" and had been included in the list of abnormal business operations. Parents are advised to ask "Investigation" report the case and file a lawsuit in the court.

"What our administrative department can do now is to prevent the company from being cancelled, retain its main body, and help members and shopping malls in litigation." The staff member said.

　　survey

　　Many stores closed down one after another

　　"Business Director" is still recruiting franchisees

　　A reporter from the Beijing Youth Daily also contacted the Yule Beibei Aquarium Store, which is open in Beijing, many of which stated that they are franchisees and not directly operated stores.

　　"Although we are using the Yule Beibei brand, we have long since stopped cooperating. Because of their mismanagement and unreasonable charges, we have all begun to build our own brand." The person in charge of one of the franchise stores told Beiqing Reporter, earlier they agreed with Yule Beibei that the company had a "help period" to help store operations. The early cooperation was fairly smooth, but later, the headquarters began to "use the system" or other excuses to request Every month, I paid an extra fee ranging from 10,000 to tens of thousands of yuan, so I was forced to withdraw from the cooperation and develop my own brand.

　　Later, a reporter from Beiqing Daily found that Yule Beibei Company had repeatedly lost lawsuits in franchise contract disputes, but it had not fulfilled its legal obligations and was included in the dishonest list by the court five times.

　　However, there are also some franchise stores in Beijing that are under normal operating conditions, indicating that the docking with the headquarters is normal, which is a normal operation period, and there are no economic disputes and arbitrary charges.

Among them, the staff of the Yule Beibei store in Huaifang Wanda said that the headquarters is still recruiting franchisees recently, and there should be no "running" phenomenon. For details, you need to call the official phone.

　　Subsequently, a reporter from Beijing Youth Daily called the customer service number of Yule Beibei headquarters many times, but never received a response.

You can only leave a message in the affiliate section of the official website.

An hour later, a person who claimed to be the entrepreneurial director of Yule Beibei contacted a reporter from Beijing Youth Daily.

　　A person who claims to be the entrepreneurial director of Yule Beibei introduced to a reporter from Beijing Youth Daily that Yule Beibei currently has two cooperation modes. One is that the franchisee finds a decoration team by itself, and the fee is about 256,000 yuan, which only includes site selection. , Technical learning and equipment provision.

Another mode of cooperation is that Yule Beibei directly assists in site selection, decoration, recruitment, opening and technical training, and the price is about 700,000 yuan.

　　When a reporter from the Beijing Youth Daily proposed to conduct an on-site inspection, it was clearly rejected by the other party.

　　A reporter from Beiqing Daily found through online complaint platforms and media reports that more than the above mentioned Yule Beibei was "running". After verification with consumers, Yule Beibei is located in Beijing Fangshan California Water County Store and Greenland Store. , Majiapu Store in Fengtai District, Shahe Higher Education Park Store in Changping District, Tianhong Store in Xuanwu District and other stores have been closed recently, and there have been disputes over refunds.

This situation also occurred in many places including Jinan, Suzhou, Shanghai, and Shenyang.

　　According to Tianyan Check information, since 2018, Yule Beibei’s legal representative has received 21 consumption restrictions issued by district courts in Beijing alone. The four companies under the name of Yule Beibei’s legal representative Zhang only The remaining Yulebeibei family is in business, but its shareholding is only 1%.

As the ultimate beneficiary of the company, Song XX owns 99% of the company's shares, and the only five companies under his name are Yule Beibei.

　　However, the only remaining Yule Beibei company failed to handle housing provident fund accounts for its employees, was put into use without fire inspection and acceptance, failed to report the annual payment business status as required, and deceived and misled in publicity activities. , Was given administrative punishment nine times by the industry and commerce department.

　　statement

　　Customers can follow the contract and payment voucher

　　Rights protection according to law

　　Lawyer Yang Jianlei of Zhongwen Law Firm believes that as a market entity, it is normal for a company to close its doors and close its stores due to poor management; however, companies have to be socially responsible. If there are a large number of consumers, their unpredictable closing behavior is not only It will infringe on the interests of consumers, and will seriously harm the social atmosphere and destroy the honest and friendly social environment.

In this context, consumers should not only actively protect their rights and reduce losses, but the Market Supervision Bureau, as the competent authority, should also actively perform their duties and strengthen supervision and management of such market entities.

　　If Yule Beibei still implements large-scale promotion and franchising even after it has been unable to manage and operate normally, its behavior is suspected of fraud and should be reported to the public security organ according to law.

　　According to the contract and payment vouchers, customers can file relevant lawsuits against the main body of Yule Beibei recorded in the contract in accordance with the law; due to the large number of consumers, they can also jointly appoint lawyers to form a class action lawsuit.

During the judge's trial, if clues of economic crime are found, the court will also transfer the case to the public security organ in accordance with the law.

Photo by Wen Bing/Coordinator Wang Haoxiong/Zhang Bin