"Intimidation due to refusal to wear a mask" Temporary landing The view of airlines etc. is September 9 at 19:52
On the 7th, a man who refused to wear a mask threatened flight attendants and passengers and had to be dropped off at an airport different from the destination.
On SNS, there are some voices in favor of the company, such as "thinking how much a person's selfish behavior can cause annoyances around them." On the other hand, "It's overkill. Even though the plane is well ventilated... There are some doubts about wearing a mask, such as "I can't expect a temporary landing just because I refused."
We interviewed the views of major airlines, other public transportation agencies, and the Ministry of Land, Infrastructure, Transport and Tourism regarding a series of problems.
It wasn't because I didn't wear a mask that I was unloaded from an airliner
This time, the man was unloaded from the plane on the way, not because he did not wear a mask, depending on the airline, but because the man shouted on the plane or grabbed the flight attendant's arm, the captain was safe. This was because it was determined to be an act that hinders
Before departure, the flight attendants were not asked to wear a mask by a man, and they were not asked to move to a seat away from other passengers.
For this reason, another passenger moved him to another seat and the man took off without wearing a mask.
Response based on guidelines
In the first place, the request to wear this mask is based on the guidelines compiled by May this year based on the recommendations of the national expert meeting by groups created by airline companies and airport buildings.
It states that in order to prevent infection, passengers on board should be asked to refrain from talking as much as possible, and that they should wear masks.
However, there is also a note that it is not necessary to request to wear it for infants and reasons why it is difficult to wear.
Initiatives of airline companies
Airline companies carry out various infection prevention efforts based on the guidelines.
At ANA, a major airline, first of all, posters are posted at the check-in counters at airports and at the entrances to security inspection stations to call for wearing masks.
There is a possibility that people who are not wearing it may have some circumstances, and the staff members directly speak to explain it.
Initially, there were some people who wondered, "why do you do that?" and "why are you obliged?", but most people now wear it.
For children, including infants, and those who have difficulty in wearing a mask due to illness or obstacles, ask them to wear a face shield or guide them to a seat away from other passengers, causing major problems. Is not happening.
Mr. Junpei Anzai, Passenger Service Department, Airport Center, said, "If you cannot wear a mask for health reasons, we will respond flexibly. Please feel free to consult the staff first."
Wearing a mask at the airport
Wearing a mask is required not only in the cabin but also at the airport.
According to "Japan Airport Terminal", the operator of the terminal building at Haneda Airport, the airport is requesting cooperation for wearing a mask, and if you see a user who is not wearing one, the staff asks you to do so. Is that.
Since July, we have installed mask vending machines in prominent locations in the departure and arrival lobbies so that you can purchase masks even in the early morning or night hours when shops in the airport are closed.
So far, we are not aware of any troubles.
Other public transportation
Other public transports are similar.
In JR East, we use signs installed in the ticket gates at stations to ask for help wearing masks in four languages, and we are requesting cooperation for infection prevention efforts on the train or in the station premises broadcast.
Detailed information is also available on the website of the Railway Bureau of the Ministry of Land, Infrastructure, Transport and Tourism.