(Fighting New Coronary Pneumonia) Urumqi: Divide the demands of the masses into five categories and three levels to resolve
China News Service, Urumqi, August 18 (Reporter Sun Tingwen and Zhao Yamin) Huang Dahao, Director of the Urumqi Letters and Calls Bureau, said on the 18th that in order to solve the difficulties and problems of the masses in a timely manner, we divided the masses’ appeals into medical assistance, epidemic prevention and control, emergency protection, There are five categories, such as leaving and returning to Ukraine, and resuming work and production, and are divided into three levels: urgent, urgent and general according to the severity of the problem. In accordance with the principle of "graded responsibility, territorial management, who is in charge, who is in charge", a special class will conduct preliminary screening and judgment on the appeals of the masses, and classify them according to the process.
In the afternoon of the same day, Xinjiang held a 32nd press conference and answered questions from reporters on the current situation of the new coronavirus pneumonia epidemic in Urumqi and its prevention and control work.
On the 18th, Xinjiang held a 32nd press conference and answered questions from reporters on the current situation of the new coronavirus pneumonia epidemic in Urumqi and its prevention and control work. Photo by Zhao Yamin
Huang Dahao said that in order to be able to better listen to the voices of the masses, respond to their concerns, solve the masses’ difficulties and problems in a timely manner, and earnestly safeguard the vital interests of the masses of all ethnic groups. “After the outbreak, we promptly announced in the media the service hotline of the Municipal Epidemic Prevention and Control Headquarters (0991-2202370, 2351002), 12345 mayor’s hotline, 12315 consumer hotline, 3016111 psychological counseling hotline and relevant department leaders’ telephone calls, and listened to the voices of the people. , Solve the masses’ consultation demands, develop policy answers, and provide psychological counseling. At the same time, we have successively announced to the society the contact numbers of the persons in charge of districts (counties), sub-districts (townships), and communities (village) as the livelihood service hotline to provide specific solutions for the masses. People’s livelihood difficulties and problems. In addition, we have also unblocked the appeal channels of the People’s Daily Online. Citizens can inquire about matters or report their appeals through the "Capital 12345" mobile phone APP, "Capital 12345" WeChat public account, "Urumqi 12345" Weibo or the mayor's mailbox. ."
According to reports, Urumqi City has also set up special work classes, which are specifically responsible for the acceptance, handling, tracking and supervision, and feedback of people’s appeals. It also requires all districts (counties) to set up special work classes, with all personnel, listen carefully, and solve them in time. The appeals of the masses, forming a mechanism for the acceptance and handling of appeals from the top to bottom and the responsibility to the individual.
In order to solve the difficulties and problems of the masses in a timely manner, Huang Dahao said that the masses’ appeals are divided into five categories: medical assistance, epidemic prevention and control, emergency protection, repatriation from Uzbekistan, and resumption of work and production. According to the severity of the problem, it is divided into urgent and urgent. , Generally three levels. In accordance with the principle of "graded responsibility, territorial management, who is in charge, who is in charge", a special class will conduct preliminary screening and judgment on the appeals of the masses, and classify them according to the process.
According to reports, each acceptance channel records the content of appeals in detail according to the division of functions. Those who can directly respond to reasonable requests or inquiries from the masses will provide accurate answers on the spot in accordance with relevant policies of the state, Xinjiang Uygur Autonomous Region and Urumqi City. Those who cannot answer on-site will be transferred. Link. For those that need to be handled by districts (counties) or related units, they will be quickly transferred (handed over) according to the procedures. Among them, emergency matters will be handled and coordinated by special personnel, that is, they will be handled immediately after receipt, and the unit responsible for urgent matters will be notified of the transfer. Properly dispose of and reply to the disposal result within the next 4 hours, and the unit responsible for general matters shall properly dispose of and reply to the disposal result within 12 hours after receiving the transfer notice. The city, district (county) two-level work teams take the lead in charge of urgent and urgent matters reported by the masses, as well as media exposure issues, and the responsible units overdue matters that have not been completed. They will supervise and return visits according to procedures.
Huang Dahao emphasized that for the published appeal calls and service calls, someone should answer, record, and answer 24 hours a day. In accordance with the requirements of "everything has a result, everything has an answer", establish and improve a disposal and implementation mechanism, increase coordination, and strive to solve the demands and problems reported by the masses at the grassroots level and resolve them in the bud. 12345 summarizes the handling of daily complaints from the people and forwards them to the Urumqi Municipal Commission for Discipline Inspection. The Urumqi Municipal Commission for Discipline Inspection and the city-level work team has increased the supervision and inspection of the acceptance and handling of public appeals, and will not take responsibility, omission, and If the style is floating, perfunctory, shirking, and arguing, causing a bad influence, it shall be held accountable strictly in accordance with disciplines, regulations and laws.