News from this reporter (reporter Wang Wei) Yesterday, the China Consumers Association released the "May 1" Report on the Public Opinion of the Rights Protection of Small and Long Holiday Consumption. The report shows that this year's May 1st holiday holiday negative information is mainly concentrated in the fields of online shopping, travel, online games, consumer coupons and other fields. Live broadcasts are popular, but quality control, after-sales, and delivery issues continue to increase.
It is understood that the China Consumers Association has used the Internet public opinion monitoring system to conduct online big data public opinion analysis on relevant consumer rights protection from April 30 to May 5. During the six-day monitoring period from April 30 to May 5, a total of 3307913 pieces of information related to "consumption rights" related to "May Day" were collected, with an average daily information volume of more than 550,000 pieces. During the monitoring period, the information on “consumption rights protection” showed a trend of being high from the beginning to the end and low from the middle, with a maximum of 684,154 on April 30.
According to the report, 66,798 pieces of negative information about online shopping were collected during the monitoring period, and a small peak appeared on April 30. False delivery of online shopping, product quality issues, and after-sales service issues are more concentrated, and as online celebrities and live broadcasts become new ways of online shopping, the problems related to online shopping in terms of quality control, after-sales, and delivery are only No increase. For example, on May 2nd, netizen @ silenceSmile8 Weibo said that he called nearly 20 phone refunds for an online shopping platform. The platform all responded that the commissioner handled it, but in the end, the WeChat end reply was: The order is abnormal and does not support after-sales.