China News Service Client, Beijing, April 28 (Reporter Zhang Ni) The reporter learned from China National Railway Group Co., Ltd. (hereinafter referred to as "National Railway Group") that on April 29, the Lanzhou-Urumqi high-speed railway will implement electronic ticketing across the board. So far, the national railways have opened 1,075 e-ticket stations, and the mainland's high-speed rail and intercity railways have achieved full e-ticket coverage.
Information map: On November 30, 2019, passengers holding their original ID cards entered the station through the electronic ticket channel of Lanzhou West Railway Station. Photo by Yang Yanmin
The person in charge of the passenger transportation department of the National Railway Group introduced that the electronic ticket began piloting on the Hainan Huandao High-speed Railway in November 2018, and expanded to Shanghai to Nanjing, Chengdu to Chongqing, Guangzhou to Zhuhai (Zhanjiang West), Kunming to Dali to Lijiang in July 2019 Four high-speed rail intercity railway pilots will be implemented in large areas across the country after the fourth quarter of 2019.
The promotion and application of e-tickets has experienced the tests of spring and summer transportation, small long holidays, and peak passenger flow during the Golden Week. The system operates safely and steadily, and the passengers experience well, especially during the epidemic prevention and control period. The advantages of returning to work groups and other votes have been fully demonstrated.
Since the Hainan round-the-island high-speed rail pilot, 736 million electronic passenger tickets have been sold nationwide.
The person in charge introduced that on the basis of the accumulation of rich technical reserves and practical experience in the early application of electronic tickets, the National Railway Group organized professional forces to carefully prepare for the implementation of electronic tickets for the high-speed railway from Lanzhou to Urumqi, and currently has the application implementation conditions.
The person in charge introduced that after the implementation of e-tickets, passengers will have some changes in the process of purchasing tickets, entering the station, returning and changing visas, mainly reflected in:
During the ticket purchase process, passengers can print or download the ticket purchase information form themselves when purchasing tickets through the railway 12306 website (including the mobile client, the same below); passengers can receive the railway department when purchasing tickets through the station window or the automatic ticket machine Ticket information sheet provided. The ticket purchase information sheet is only used as an information reminder, not as a travel voucher.
In the entry and exit links, passengers who hold the People's Republic of China Resident Identity Card, Permanent Resident Identity Card for Foreigners, Resident Permits for Hong Kong, Macao and Taiwan Residents, Mainland Pass for Hong Kong and Macao Residents, and Mainland Resident Pass for Taiwan Residents, etc., can purchase the ticket with the ticket. The original valid ID of the passenger used at the time, through the self-service gate to complete the real-name verification, entry and exit ticket checking procedures; passengers with account books, etc. can not automatically identify the certificate, the original valid ID of the passenger used at the time of purchase , Complete the real-name system verification and check-in and check-out procedures through the manual channel.
During the ride, passengers must sit according to the car number and seat number shown in the ticket purchase information. When the train staff inspects the ticket, the passenger should present the original valid ID used when purchasing the ticket.
If passengers need to refund or change the ticket, use the electronic payment method to purchase the ticket and do not receive the reimbursement certificate, they can directly handle it on the railway 12306 website; if they have already received the reimbursement certificate or use the cash to purchase the electronic ticket, they can also apply for the refund online. Complete the refund and other relevant procedures at any station within 180 days, and return the voucher together.
Passengers who need reimbursement vouchers can print the ticket at the station ticket window (including the automatic ticket vending machine and the point of sale window) with the original valid ID used at the time of ticket purchase before driving or within 30 days from the date of the ride; For more than 30 days, passengers can contact the railway 12306 customer service center for processing. In order to make it easier to go through the itinerary change procedures, the railway department recommends that passengers who purchase electronic tickets use electronic payment as much as possible. If reimbursement is required, try to obtain a reimbursement certificate after the end of the itinerary.
The person in charge said that after the implementation of electronic tickets, passenger travel experience will be further improved. Passengers can purchase, refund and change tickets through the Internet, and can complete the itinerary change without leaving the house. With a valid ID to achieve "one pass", contactless entry and exit, real-name verification, ticket inspection, ticket inspection and other links are more convenient Fast, the average speed of gate check is shortened from 3.8 seconds / person to 1.3 seconds / person, which greatly improves the efficiency of entry and exit, saves time and cost, and can effectively prevent the risks of losing tickets and buying fake tickets.
The railway department reminds that for detailed information on the implementation of electronic tickets, passenger friends can query through the railway 12306 website and relevant station announcements. (Finish)