Rakuten shop group “Shipping is free of charge” Requested to investigate and submitted to JFTC January 22 18:17

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Rakuten, which operates Japan's largest online shopping site "Rakuten Ichiba", decided that free shipping for users who purchased a certain amount or more of products in mid-March was a violation of the Antitrust Law. The merchants have submitted approximately 4,000 signatures to the Fair Trade Commission for an investigation.

The shipping fee for Rakuten Ichiba users has previously been determined by the store entrants. However, Rakuten will start on March 18 and exclude some areas if the purchase price is 3980 yen or more. We informed the store clerk that we would start a service to make shipping uniform and free.

On the other hand, Rakuten Union, a voluntary organization to which more than 300 stores are affiliated, said on July 22 that the Fair Trade Commission violated the Antitrust Law due to a one-sided change in rules using a superior position. Submitted a signature of approximately 4000 brushstrokes requesting a survey.

In addition to this, the organization also introduced a payment system called `` Rakuten Pay '' and a system in which fines were deducted from sales proceeds when a certain score was reached in violation of the rules decided by Rakuten, etc. I'm asking you to investigate as disadvantaged.

In response, Secretary-General Shuichi Sugah of the Fair Trade Commission stated at a regular interview on the 22nd that "we will conduct necessary investigations and take appropriate measures."

Yuki Katsumata, representative of "Rakuten Union," said, "Rakuten has repeatedly changed unilateral rules, and each time the profit of the store has been reduced. If you bear the shipping cost, business will not be feasible." .

Rakuten "Utilize opinions to be a good measure"

"Rakuten" said, "We recognize that the signature has been submitted, but we do not directly receive it. Many stores, not only from the opinions of individual organizations, but also through various opportunities We have received your opinions from "".

"Since the situation is different at each store, we listen to the opinions of various stores with sincerity and utilize them as a good measure for both consumers and stores, and contribute to the long-term growth of stores. I will aim for it. "