His Highness Sheikh Mohammed bin Rashid Al Maktoum bestowed upon his advanced and exceptional thought all the Dubai government departments, as well as the federal institutions. We have amazing technical progress in procedures for clearing transactions in government service departments. I went to clear personal transactions in three departments: Sheikh Zayed Housing Program, Mohammed Bin Rashid Housing Program, and the Land and Property Department.
"Zayed Housing": At first sight, I was afraid to enter when I saw crowded parking spaces, but the situation inside was very different. Quiet, in front of me, a smiling receptionist asked me about my need. I asked for my ID and placed it in a device that sent me my transaction number and the employee's office number that will serve me on my smartphone. I know that what I say may not be new to many, but I have not been going to redeem my transactions personally for years.
The employee asked me to go to the waiting room and it came as a surprise to me that I saw only one customer in the hall, and a dealer just finished and then my turn came, meaning I waited less than a minute! Question: Where are the owners of cars in the external parking? Inevitably, the attitudes of employees were not. This means that the department applies a unique system that eliminates chaos.
I went to the Mohammed bin Rashid Housing Establishment, and through my identity the transaction number was issued, and I found the exact same thing, the waiting seats are empty despite the full parking lots, and complete calm. While completing the transaction, the screen of the employee was pleased, I felt very satisfied. Whenever an obstacle appears due to an incomplete paper, it is overcome by a technical solution.
Whenever an obstruction occurs, the employee cannot make a decision, she goes to the manager or the manager, and the matter is facilitated by smart flexibility. Then, after I finished, the employee told me that the transaction entered the system and I just have to bring a missing piece of paper from the Land and Property Department and replace one clear sheet with another one that I had.
I went to the "lands", and the exact same situation, a severe crowd in the positions and a waiting time of no more than a quarter of an hour, although I did not update my file in that department. I noticed a competition between the employees for my service, and instead of sending me a fourth circle, I was excluded because of the application of modern technology in transactions.
Any employee or employee could have tempered me, but they competed for my help and took my hand until the last step: "A receptionist I don't even know her name has accomplished half of my transaction herself while I'm sitting waiting". Any manager could hold me back and asked to show a piece of paper he brought from another circle on my own without using the technology, but flexibility was the case.
I could have inadvertently neglected tampering with a smartphone, but I did not see an employee or employee busy with his device, if he could not help me ask his colleague, if their third colleague walks by chance by chance and knows that he has the solution, he intervenes immediately.
In Arabic: In our departments there is a wonderful system that mixes the use of modern technology with the human factor in customer service, you will not find it anywhere else in the world. Although the identity is used in the procedures for clearing transactions, I hope that the day will come when I will go to clear a transaction using only one digital file (for example, the identity), without the need for printed papers. This is said to be the "Block Chain".
In our departments there is a wonderful system that combines the use of modern technology with the human factor in customer service.
To read the previous articles of the writer please click on its name .