"A polite explanation to the elderly" Alerts industry groups with cheap smartphones January 16 17:02
The National Consumer Affairs Center calls for more than 2,000 consultations on "cheap smartphones" every year, and the number of consultations from the elderly is increasing. I requested a more careful explanation to the group.
According to the National Consumer Affairs Center, the number of consultations sent to consumer affairs centers around the country for cheap smartphones has exceeded 2,000 each year since 2017, of which the percentage of those aged 60 or older is increasing year by year, and this year, 35 %.
Specifically, we did not know that we needed to use a dedicated application for free calls, so consultation such as receiving a high bill or consultation such as not being able to receive support at the store because we wanted to ask how to use it It is being sent.
At the National Life Center, when using a low-cost smartphone, the service content is well understood and calls for caution to sign a contract. You are asking for support.
"As the number of subscribers is increasing, we want the industry as a whole to reduce complaints so that consumers can use it with peace of mind," said Akiyoshi Fukui, manager of the Consultation Information Department of the Kokumin Seikatsu Center.