Inappropriate insurance sales at Japan Post Insurance are a "serious problem"
Regarding the inappropriate sales issue of Japan Post Insurance, the company announced that there have been more than 12,800 sales suspected of violating laws and internal rules. It ’s a serious problem that has been detrimental to customers who were trustworthy, ”he reiterated his idea of being rigorous.
The Japan Post Group held a press conference on the 18th, and confirmed that there were 12,836 sales suspected of violating laws and internal rules in the company's internal investigation, and there were 670 contracts that were actually violated. I announced that.
In this press conference, Minister of Internal Affairs and Communications Takashi said, “It was a serious problem that caused disadvantages to many customers who had trusted the post office. "I need to make a thorough improvement and drastically improve the compliance system and governance."
In addition, a special investigative committee of external lawyers who have investigated this issue pointed out in the report that there was excessive guidance called “how to guide” to employees in order to achieve their business goals. Takashi said, “It was pointed out that there was a reprimand for inappropriate words, and we wanted to report the cause of inappropriate business including these and the measures to improve it. I would like to take appropriate measures based on the report. "
The Ministry of Internal Affairs and Communications is considering making a business improvement order to Japan Post and Japan Post next week.