It seems that there is a misunderstanding among many parties about the goal of converting the services provided to the public into electronic services, and it is clear that there is competition and competition among these entities in providing the largest number of services electronically, but this competition unfortunately «quantitative» focuses on the number of services, not «Qualitatively» relates to the effectiveness of these services to facilitate and mitigate the reviewers!
It is inconceivable that a number of entities convert services to electronic that require the download of large files in size and number, yet find that its electronic system is broken for long periods, and became the phrase «We apologize because system Down» hesitate constantly to the ears of customers, or the system is unable to accommodate The size of these files, so the download requires a long time!
Here, such bodies had to review their systems, and provide several options for the customer, or the development of electronic services in proportion to the size of the expected pressure, but only boast of transferring all services electronically, while dealers face continuing difficulties in the completion of their transactions, it is far from the goal The meaning and purpose of electronic transformation encouraged by the government, it pushes this approach to ease and facilitate people, not complicate their lives and disrupt their interests!
Also, the electronic transfer does not mean that in some services it requires the presence of the concerned person to the headquarters of the entity, and then the employee asks him several questions, then tell him you can now apply online from your mobile phone! What is the significance of converting this service into an electronic service? And where to facilitate the reviewers as long as it requires a physical presence ?!
Electronic transformation does not mean that a police patrol passes on a simple traffic accident, as if it does not concern it, do not stop to try to speed up the matter, or move the traffic at least, under the pretext of the existence of the service of notification and filming of traffic accidents electronically via mobile, certainly the electronic service is distinct and required, but The existence of the patrol is more important, and it should not be assumed that all residents, with different nationalities, categories and simple occupations, have smart phones with a data package, and that this package is available to all the time, not supposed to be endless!
I do not underestimate the government's efforts in the field of electronic transformation, it is accelerating towards providing the best services in the easiest way, but it must be a permanent review of these services, and put them under scrutiny and under observation and control to develop them, and ensure that they meet the objectives set efficiently and effectively, and there is no doubt that the facilitation Auditors should provide them with the time and effort to complete their transactions through the mobile phone.
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