Recently, many of the offices that started to carry out government transactions have begun. The story began with the offices of Tasheel, and then we came up with a measure, a ma'amar, a guide, al-amid, and other offices, Whether economic, legal or even healthy.
These offices come within the framework of the so-called privatization, that is, the private entities to take advantage of government agencies and eliminate the burden of the material costs of the recruitment of staff and operating procedures and follow-up and others, and theoretically assuming when these services are delivered to these offices to reduce the cost, The customer will notice a decrease in the value of the fees and ease the customer materially or even at the level of personal attendance to redeem those transactions.
On the ground, these offices came to monopolize those with financial means. Many licensees were already affected by this monopoly, such as printing offices, which found themselves unable to compete because their owners had low incomes.
In addition, the trader has no other option in clearing his dealings, even in those transactions that are supposed to be smart and find himself unable to implement them, because they must be done through one of the offices of «facilitate» and sisters, and therefore did not benefit the simple client of these Offices, and he has to pay and describe in queues and check several times to clear his transactions.
It is wrong to think that the complaints and complaints from all of the above come from simple dealers. When complaints come from people who have a long history of trade and economy and well-known businessmen and wealthy people in the country, it means that there is a problem that requires rapid intervention and treatment at the highest level without any delay. .
The smart government sought by the government of the UAE means that the procedures are remote, that the services are easy and simple and accessible to all, and that the client does not have to check the offices to waste between the «measure» and «commander» and «facilitate» and others, and then complain and complain and relate to broadcast programs Direct because some of the offices that have been launched have departed from the road and spilled into blocked roads!
The smart government sought by the government of the UAE means that the procedures are carried out remotely.
Emarat55@hotmail.com
Twitter: @almzoohi
To read the previous articles of the writer please click on its name .