The woman said that she was able to escape from the Crocus through a broken window. According to Anna, at first she and her friend did not understand that they were shooting.
Anna added that through the glass they saw armed terrorists ascending the escalator to the second floor. By that time, ambulances and police were already on their way to the scene. The woman said those who managed to escape ran to the parking lot. She added that the sounds were similar to cabinets falling or firecrackers exploding.