[HIGHLIGHTS] The 12367 service platform of the National Immigration Administration has received a total of 10.916 million calls from China and foreign countries in the past three years.

The 12367 service platform of the National Immigration Administration has received a total of 10.916 million calls from China and foreign countries in the past three years. The first call resolution rate for incoming calls reached 99.9%, and the average satisfaction rate reached 98.3%.

The consultation questions of Chinese citizens focus on the application of passports and passes to and from Hong Kong and Macao, while foreigners focus on visa documents and stay and residence in China. Overseas calls mainly come from the United States, Australia, Japan and other countries and regions.