The 12367 service platform of the National Immigration Administration has received a total of 10.916 million calls from China and foreign countries in the past three years.

　　China News Service, April 8. According to the WeChat public account of the National Immigration Administration, according to statistics from the National Immigration Administration, as of April 7, the National Immigration Administration 12367 service platform has provided bilingual, 7x24-hour manual standardized services in Chinese and English. , in the past three years, it has received a total of 10.916 million calls from China and foreign countries related to business consultation, opinions and suggestions, and reports of illegal clues in the field of China's immigration management. Its service scope covers 143 countries and regions around the world. The first call resolution rate for incoming calls reached 99.9%, and the average satisfaction rate reached 98.3%. The National Immigration Management Agency’s 12367 service platform has become the “one number” that facilitates entry and exit information inquiries for Chinese and foreign personnel.

　　It is understood that among the tens of millions of calls, 8.091 million people inquired about entry-exit related business for Chinese citizens, and 728,000 related business related to foreigner management services. The consultation questions of Chinese citizens focus on the application of passports and passes to and from Hong Kong and Macao, while the consultation questions of foreigners focus on the application of visa documents and stay and residence in China. In addition, matters related to port customs clearance and border inspection are also issues of common concern to Chinese and foreign immigrants. Overseas calls mainly come from the United States, Australia, Japan and other countries and regions.

　　The current National Immigration Management Agency 12367 service platform, in addition to calling the hotline for business consultation, opinions and suggestions, and reporting of illegal clues in the field of China's immigration management, has also been opened in the "Immigration Bureau 12367" APP client and WeChat and Alipay mini-programs. The "12367 online service" function provides 7×24 hours, Chinese and English bilingual manual or intelligent real-time response services, effectively providing Chinese and foreign personnel with a one-stop service that can be asked and answered.

　　According to the relevant person in charge of the Immigration Service Center of the National Immigration Administration, as an integrated "customer service center" for China's immigration management covering the whole country and radiating around the world, the 12367 service platform has always provided "accurate answers, "Answer quickly" is taken as the basic work. By establishing and improving the knowledge base, carrying out regular business training, developing the "front desk intelligent assistant" system functions and other means, we will continue to improve the acceptance, branching, settlement, evaluation, return visits and other comprehensive functions. The chain work measures have effectively played the role of "resolving doubts and confusion" and become an important window to promote the resolution of "urgent, difficult and anxious" issues involving Chinese and foreign personnel and enterprises in the field of China's immigration management. In order to maintain the normal entry-exit management order, serve the economic and social development and Chinese and foreign personnel Exchanges and interactions played an important role. In the next step, the National Immigration Administration Immigration Service Center will continue to optimize the operation of the 12367 service platform, continuously expand service channels and service functions, and strive to make new contributions to facilitate the exchange of Chinese and foreign personnel and promote high-level openness and high-quality development.