A father in Dordogne, France, discovers a ballpoint pen in an industrial apple pie. The Leclerc brand declines all responsibility as "the tarts were not made on site", but simply reheated before being sold.
Management nevertheless undertook to "report the problem to the Pasquier company", supplier of the pie in question. The customer was refunded for their purchase and offered a ten euro voucher to use in the supermarket. A commercial gesture that he does not consider sufficient.