It is difficult to refund or change air tickets, so how can passengers’ “right of regret” be discounted?. The key lies in the difficulty of breaking through the interest barriers.
To retain passengers, we must treat them well, respect their legitimate interests, improve service quality, and improve their own flesh and flesh. The Civil Aviation Administration of China needs to improve relevant regulations and formulate corresponding mandatory standards. For example, it must refine the "reasonable tiered charging standards" to prevent airlines from discounting.