A post asking for help "I can't go to the concert because my father passed away and Damai.com needs to provide a death certificate for a refund" has attracted attention. According to reports, Ms.
Guangdong Juan (pseudonym) spent 980 yuan to buy tickets for a singer's concert on March 17. The customer service of the platform involved said categorically: "You can't withdraw, not even if your immediate family member dies," she says. This not only reflects the platform's "dominance and cold-bloodedness", but also lacks business confidence, she adds.