Third-party review mechanism intended to resolve disputes over negative reviews. Randomness of review tasks sometimes creates difficulties for reviewers.
Users vote on the assigned controversial content. If they choose "not suitable for display", it means that the evaluation is unreasonable and supports the merchant. If there are more than or equal to 11 reviewers participating in the review and determination, the platform will implement the corresponding results based on the supporter of the majority vote. Some dispute processes can be displayed to prompt consumers to make reasonable evaluations, but they are worried it will be detrimental to the merchant's rating.