State Post Bureau: The public satisfaction score for express delivery services in 2023 is 84.3 points. The 72-hour delivery rate was 80.97%, a year-on-year increase of 3.15 percentage points.
Among the nine brands, the top two in terms of public satisfaction scores for express Delivery services are SF Express and JD Express. The annual express delivery business volume completed 132 billion pieces, a year on year increase of 19.5%, laying a good foundation for improving service quality.