Report: China’s passenger car maintenance business scale will reach approximately 1.1 trillion yuan in 2023. Digitalization will play an important role in the after-sales maintenance business.
Traditional "passive waiting" maintenance business model can no longer adapt to the fierce market competition environment. New service model that is customer-centered and focuses on online operations is gradually emerging in the market. For car companies, the focus of improving maintenance output value is to focus on improving car owner loyalty.