52.64% of the population does not know how much mobile data they consume at the end of the month. Almost one in four Spaniards admits that they contract extra data "just in case" The average paid in a Spanish home for its telecommunications services is 54 euros.
The favorite method to contact customer service continues to be the telephone (41.22%), followed by the physical store (24.55%) and the most valued is human attention without going through a machine (more than 32%)