Deutsche Post: Letter business is shrinking significantly. DHL Group announced that the volume of shipments fell by 5.6 percent to around 12.6 billion in 2023.
In 2022 there was only a decrease of 0.3 percent; in previous years the decline was in the range of 2 to 3 percent. The reason for the falling demand is digitalization - many people use emails or chats for communication and are increasingly forgoing letters. But demand for packages is increasing, especially because a large proportion of consumers regularly order from online retailers.